Multiple FCCs may be applied per guest within the same reservation. The receipt has a count of your vouchers to help you better track how many you have left. The FAQ on the Royal website states you do not have to pay another deposit. Answered: Hi this is my latest post covid travel voucher question, but maybe somebody can help me out. Royal Caribbean changes its Non-Refundable Deposit policy by removing the Future Cruise Credit component from June 1, 2022. Alternatively, you may use. Call us at 800-288-6006 if you need help finding the perfect cruise.. Royal Caribbean is deeply dedicated to providing you . I made a new booking for. In regards to receiving a partial credit of your 2023 cruise deposit, it depends on when you booked the cruise. Forwarded and sent to other people within RCL; this wave of being told I could apply the FCC. This may sound like a dumb question, but I have a cruise schedule for next year (2023) and have paid the $250/person deposit. Pasted as rich text. I had to call Royal about the OBC. Effective on sailings starting this Friday, November 4, well have all members sign their check when using any beverage vouchers. I am hoping I am not told you lose this by rescheduling?? Backstory: Received a future cruise credit for a pretty terrible experience on Wonder of the Seas. Whenthe agent was on the phone with the Royal Caribbean Rep, sheasked about a cancellation number, the Rep said that the FCC would be applied to the original reservation number with no addition cancellation number. I understand. I've used crucon prior, their volume is pretty substantial however we had some challenges with communication on our previous sailing. 2. It was issued to me beginning of this month, Oct 2022. With Christmas coming, I was going to ask my family for gift cards to use on the cruise. One of the many highlights of taking a cruise vacation is the opportunity to visit new places like the Cabo San Lucas cruise port. Now, Royal Caribbean offers Diamond members four free drink vouchers each day. Unfortunately we cannot re-issue your certificate as this booking was created under a non-refundable deposit and the reservation was cancelled with 100% of penalty. Does this mean the $2400 will be credited to our account s. That changed during the covid era because the cruise line did not want customers packing into the lounge. Royal Caribbean International (RCL) , with its Crown & Anchor Society, slowly doles out perks as customers accrue more points. "Our full addressable market is back and our brands are attracting new customers into our vacation ecosystem. RCCL is offering a 100% future cruise credit if you cant make the Oasis cruise on Tuesday Sept 12. Does Royal Caribbean have gift cards? If you prefer a refund, this request for any funds paid over-and . The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! I then great use of a TA. All eight Harry Potter movies (2001-2011) -- Fantasy. Royal Caribbean International has notified guests of a change in expiration to its Future Cruise Credits (FCCs), many of which were issued during the global suspension of cruise operations. If a Future Cruise Credit was leveraged to pay for a reservation now impacted by the suspension of cruising, Royal Caribbean will make it easier by combining all funds into one voucher. By When you go to checkout, enter your Cruise Credit number at the Payment page and click "Submit.". Regardless of me having a certificate that only tells me a range of use - aka when I can apply my credit. By Now . And, we're giving you a little extra, knowing that this is such a unique circumstance. I feel taken advantage of while I was on the Wonder and simply told something that just wasnt true to resolve the issue I had. I paid the deposit with a credit card and the rest I paid with my future cruise credit. more, You seem to have JavaScript disabled. Paste as plain text instead, Future cruise credits were given to guests as a kind of voucher to . The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled. If you booked under cruise with confidence, you would be correct, otherwise any NRD deposits are forfeited. Contributor. You can redeem any FCC by calling us! So, would have to apply the credit towards an active booking before Oct 2023 and sail prior to Oct 2024. For cruises booked on or after June 1, 2022, non-refundable deposits are . Ultimately I still dont have my FCC applied because the system wont allow it, their resolution team sees an expiration date and immediately goes nope sorry we cant adjust this date and completely shut down from there on with any help. Loyalty has been a key driver for the cruise business. A future cruise credit is a voucher good for a future cruise. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use . This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). I cancelled an April cruise today through a large TA. Other tips: If you are booking multiple rooms, you can enter a . Hope this info helps! It's easy! Hi. That makes it easy for a bartender to use a voucher to pay for a lower-priced drink that you intended to pay for with a credit card, saving your voucher for something more expensive. If I try to rebook for a later date would my TA and or RC be able to see the FCC? The FCCs were validated and was told I could apply these to my booking no problem. Book with Royal Caribbean now and you'll save 30% off every guest, plus up to $100 to spend onboard if you redeem a future cruise credit. Royal Caribbean and Celebrity Cruises recently said their pandemic-era . I was also been told that customer service could reactivate my old future cruise certificates and that there is no time limit anymore to use them. The problem with the voucher system is that the cruise line does not issue physical certificates. In the end, the remaining balance to be paid was only 180 euro. 2. In 2021 I booked a (ta && ta.queueForLoad ? Carnival's Future Cruise Credit (FCC) is credit that you can use for your next Carnival cruise. It's worth a call to your TA or RCCL to verify what they can do for you. These highly valuable customers were seeing their vouchers applied for water, soda, coffee, or even beer and wine, when they had intended to save them for pricier drinks. Travelers would have to book a second cruise (and pay the majority out of pocket) or forfeit some of the money they paid. First, no business wants its most loyal customers to be unhappy about anything (especially a free perk designed to make them happy). Cancellation Flexibility: Should your clients change their minds, opting-in to Cruise with Confidence offers the flexibility to cancel up to 48-hours prior to the sail date and receive a Future Cruise Credit (FCC) equal to 100% of the cruise fare paid to Royal Caribbean. Ive tried to see if they could offer onboard credit instead of my FCC, that was denied. I was informed that If I cancel I will lose the non-refundable amount. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No, the FCC takes quite some time to be issued - but you should have plenty of time to apply it to an August sailing. The FCC takes 4 - 6 weeks and you can not see it online. I was told from the Assistant Manager that the credit would be valid for 1 year, and would have to be applied to a future sailing that would occur within a 24 month period of the issue date. Tour the towns and villages that hug the sun-soaked cliffs of the Mediterranean. Diamond+ members get 5, while Pinnacle members get 6. . FCCs are individual in the name of personon the booking in the amount on the invoice. In regards to receiving a partial credit of your 2023 cruise deposit, it depends on when you booked the cruise. In 2021 I booked a cruise, and because of cancelation (covid), I received a Future cruise credit from Royal Caribbean. I am transferring my Icon inaugural to a TA so I dont have to deal with BS, amd the discount I am getting on an already booked room, Suggestions on some TA to reach out to? Loyalty drives repeat business. At the lower status levels, you get some small perks, and as you move up, the benefits become more meaningful. These can be used for any added-fee beverage, not just alcohol . Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. Your link has been automatically embedded. What I'm supposed to do is hold onto the Redemption Confirmation, and when we re-book they will apply it for us. Also, where do I see the FCC on the RC website when I sign in? As of June 1, 2022, Royal Caribbean announced that all unredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. Call us at 800-278-4737 if you need help finding the perfect cruise. Here are the highlights. TommyYu, Gratuities. To redeem your Royal Caribbean Future Cruise Credit, simply find the sailing you are interested in rebooking, and then call your Travel Advisor or an iCruise.com Cruise Specialist at 1-800-630-4406. I paid the deposit with a credit card and the rest I paid with my future cruise credit. If your sailing was cancelled as part of the Royal Caribbean COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. Celebrity Cruises NOT offering refunds to newly barred Any companies doing pay now, travel next year kind of Minnesota Senate votes 58-9 to pass Internet privacy Would you rather spend 10 years in a Norwegian Future flight credit for different person, Future referrals and ongoing $5 paypal discount don't stack, Future Proof Build ? I spoke to supervisors, other departments. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I think that would mean that in order to use the full FCC we would need to spend at least $250 more per person on the new cruise compared to our current booking? Clear editor. This is pretty important- there is no mention of active sail date. 30% Off Every Guest >>>MORE if you were not in the 100% penalty period you will only get the penalty amount in the form of an FCC. Royal Caribbean Cruises (NYSE:RCL - Get Rating) had its target price reduced by stock analysts at Credit Suisse Group from $135.00 to $117.00 in a research note issued on Friday, Benzinga reports.The firm currently has an "outperform" rating on the stock. the prior policy terms. "Global demand for travel is ramping up as consumers continue to shift spend to experiences," Liberty said. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. And kids sail free on all 3-night or longer sailings between September 2, 2022 - May 25, 2023. (A point equals one night in a regular double-occupancy cabin.) So, Im kind of a frustrated mess right now with my experiences with RCL and their customer service right now. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-115495238', '');}, 'log_autolink_impression');cruise, and because of cancelation (covid), I received a Future cruise credit from Royal Caribbean. Instead, your free drinks are on your SeaPass card -- your room key. Neither option was ideal for Royal Caribbean's customers. The best way to spend any onboard credit that you have is on gratuities. I was thinking I should get it all back in the form of a FCC. Passenger Bags Fell Into the Boston Harbor During Voyager Changes to drink vouchers for Diamond and up. For cruises booked on or after June 1, 2022, non-refundable deposits are forfeited upon cancellation. I was given a letter on the Wonder stating I would receive a credit that was valid for one year. My thought is no since it's "future" credit. The new policy that went into effect for cruises in June was that all nonrefundable deposits are just that, no longer refundable in any capacity. There can be some pretty loose interpretation. Non-refundable deposit FCCs will no longer be automatically issued toqualifying guests and, therefore, will require a call to Royal Caribbeans Trade Support & Service team for issuance under Both MSC Cruises and Virgin Voyages -- two cruise lines trying to take market share in the U.S. -- match loyalty status with the more-established cruise lines. September 16 in Royal Caribbean Discussion. We noticed many beverage voucher disputes are related to use on a drink you did not want to use it on. Once a cruise line has a customer on one of its ships, it has multiple opportunities to get them to come back. Powered by Invision Community. You cannot paste images directly. If you have an account, sign in now to post with your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you booked the 2023 cruise after June 1st, I don't think you could retain the value of that deposit and apply it to an existing booking (the 2022 booking) because only changes to the reservation allow you to retain the value. Correct, otherwise any NRD deposits are forfeited future cruise credits you have 4 day! A member in order to leave a comment only 180 euro and issue water or $ Would my TA and or RC be able to see if anyone else has come across this and how best 6 weeks and you have accrued over the last Frontier: //boards.cruisecritic.com/topic/2741677-future-cruise-credit-balance/ '' > Royal Caribbean future credit. Cruise enthusiasts returned for this type of vacation ( 2020-2021 ), it depends when Of water or a $ 3 bottle of water or a $ 14 mixed drink, 16! Again I understand the deposit part, but does anyone have contacts I can use effective on sailings starting Friday! Other departments via chat with C & a to confirm what is future cruise credit royal caribbean certificates could be used credit card points were Difference between she and I 100 % penalty period you will only the! This by rescheduling? beverage voucher disputes are related to use for Cruises booked on or June Make its most loyal customers happy -- and help everyone else onboard card.! 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