The senior quality manager resume sample below will show you how to summarize your professional experience, point out specific qualifications that make you a great candidate for the job, and also go into appropriate details about your most recent employment and education. A well-crafted Quality Manager Resume includes the following tasks devising and establishing quality procedures, reviewing customer requirements, establishing quality requirements, setting standards for quality, defining quality procedures, monitoring performance, supervising employees use relevant quality tools and making suggestions for improvement. International Peace Scholarship (IPS) for 2022-2023. will lead a team that ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. A professional Corporate Quality Manager Resume indicates the following duties and tasks - representing the company in all matters of quality, managing and updating the company management manual; planning and supervising . Ability to be trained in usage of manufacturing applications, Familiar knowledge of basic lean manufacturing methodologies including: Kaizen, workplace organization, just in time principles, visual management and value stream mapping, Must be able to communicate effectively at all levels of the organization, Must be willing to travel on an as needed basis when business demands or customers require so, Must be able to maintain composure while under intense pressure and deadlines, Must be able to work effectively with minimal supervision, Ability to multi-task and manage multiple projects, Excellent responsiveness and customer focus, Strong motivational and team development skills, Demonstrated success in employee relations and leadership, Approachability -Easy to talk to, able to put others at ease, Directing Others -Sets direction, distributes work, lays out clear plans, is organized, Interpersonal Savvy -Relates well to others and can build rapport across the organization, Motivating Others -Empowers others, creates a climate in which people want to do their best, shares ownership and visibility, Sizing Up People -Good judge of talent; sees the importance of effectively using each persons strengths, Organizing -Able to orchestrate effective use of all available resources, Planning -Ability to develop schedules and task/people assignments, Priority Setting -Able to quickly zero in on the critical few leaving the trivial many, Building Effective teams -Knows when and how to use teams and uses them effectively, Managerial Courage -Takes appropriate action when necessary; faces up to problem people or situations, Fairness to Direct Reports -Treats employees as adults and maintains equitable relationships, Drive for Results -Reliable performer who can be counted on to achieve consistent results, Bachelors degree in Engineering or related STEM course, 5 -7 years of Quality Management experience in a manufacturing environment, Previous experience building a strong and positive team environment, Previous experience managing and achieving budgetary requirements within a department, Previous experience recommending and initiating corrective actions, Bilingual in English and Spanish preferred, ASQ certifications for one or more disciplines, Develops and maintains a quality plan for service center operations, including service quality standards, quality scorecards, monitoring, coaching, performance metric assessment, and improvement actions, Manages a team of Quality Assurance Monitors and/or Specialists by establishing roles, work standards, performance objectives, and enforcement through regular oversight, Ensures team standards for quality service center are achieved and initiates improvement actions when necessary, Facilitates calibration activities and works collaboratively with training and contact center operations personnel to ensure consistency in quality service requirements, Monitors and reports service center performance against service level agreements and performance standards, initiating improvement actions when opportunities are identified, Analyzes performance trends and takes proactive steps to prevent service shortcomings, Develops and conducts quality-related training, Reports performance information through formal and informal reports that may be contractual deliverables, 8-10 years of related experience in call center monitoring, quality assurance, and/or customer service, Provide subject matter expertise in quality control and compliance matters to Service desk, client SOW and/ or functional areas in the daily operations of the Service desk, Work with senior managers and account teams to ensure that their quality control objectives are met, Provide coaching, training and facilitation in quality, process and control across the Service Line, Contribute significantly to quality policies, targets, plans and standards at the Business Unit Level, Identify and implement improvements in the quality control and improvement mechanisms that have an impact across multiple service lines, Drive improvements in the quality governance and control framework, Support readiness activities for Group Internal Audits, Appropriate Quality management certificates, 3-5 years of Quality Management experience in IT, Experience working in an outsourcing and service delivery environment, ISAE 3402 Fundamentals/Introduction certificate, ITIL,ISO 9001, 20000, CMMi Intermediate certificates, Must have an active DoD Secret Security Clearance and must maintain eligibility throughout the terms of employment, Requires at least 5 years of experience performing quality control in an industrial environment, At least 3 years of experience in administrative, professional, analytical or other work related to International Organization for Standard (ISO) ((9001)(14001)) programs or operations is required, Must possess knowledge to maintain a quality management system in accordance with the applicable ISO Standards, Requires broad knowledge of Army logistical functions and the ability to analyze, develop, evaluate, advise or promote improvements in logistical programs, The ability to establish program objectives or performance goals and assess progress and establish operational metrics/key indicators for process control and on-going quality process improvements is required, Must conduct root cause/corrective action analysis, Previous supervisory experience in an austere OCONUS environment with a multi-national workforce, US Citizenship, a valid US or local driver's license and US passport, Certified in specific trade, or maintenance journeyman/master technician, Must be able to fluently read, write, speak, and understand English, Ability to obtain/maintain Secret clearance, Experience providing excellent customer services, Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules, Ability to become an active and functioning member of a team, Creates and maintains a Quality Management System (QMS) that delivers a consistent quality service for Digital Forensics that meets our contractual commitments, Develops and maintains a log of ISO 17025 registration status for each FSP. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Visit our Initiated level 3 "flash" communication meetings combining verbal & visual tracking daily management where all departments come together & report out the key measurable status, identify daily constraints & present problem-solving results all in 15 minutes total. Improves product quality using advanced quality tools e.g. Enlists the site leadership staff and subordinates in the cost-effective manufacture of high-quality IEC assemblies, UPS units and standard products, and in the continual improvement of the Quality Management System through Management Review, Establishes objectives, policies, and procedures for plant quality assurance activities. Entry Level Quality Engineer Resume Objective Example. The secret of writing an effective quality control resume objective statement is to reflect immense value to the employer. Objective : Motivated Software Quality Manager, seeking an opportunity to utilize my skills and experience to benefit the right organization. Proven ability to combine vision creativity and strong business acumen in order to develop lean, well-documented quality management leadership programs compliant with Sigma Six Lean, ISO 9001 and API Q1.  Skills : HACCP, FDA Food Defense, ISO, As400, Microsoft Office, Forklift Operator, SQF Implementation. Promote, develop and implement measures to guide action plans to improve operations and customer relations and sales growth, Report, provide direction and actions plans for key improvements in Operational Excellence and Quality metrics/initiatives including Net Promoter Score, Customer Complaint Resolution Process, ISO certification, Process quality metrics applied across functional teams as agreed to within our LBU, Direct the development of functional strategy and roadmap, including long-term and short-term goals, objectives and plans for the organization, Implement plans for proper prioritization and cost-effective accomplishment of same, Schedule and manage activities, anticipate and direct timely and effective responses to problems, Ensure that operations are conducted in accordance with the Company's policies and procedures and are in compliance with quality, health and safety, legal, and industry standard guidelines, Manage the resolution of complex technical problems and human resource issues, while understanding the customer and political environment, Promote and ensure fair and equitable treatment of staff and peers, Monitor performance and initiate measures for improvement in such areas as quality of work and responsiveness to customer requirements, Promote and facilitate introduction of alternative approaches, methods or equipment to more effectively accomplish objectives. for ISO 9001:2015 or TS 16949 is preferred (not required), Five years of progressively more responsible quality experience in a manufacturing environment to include prior supervisory responsibility, Experience managing an ISO 9001 Certified Quality System. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. ISO, FDA and PAL), Become the contact person with IMB, NSAI, FDA and other Regulatory Bodies, Be a key driver of cGMP practices across the site, Manage quality metrics across the site and ensure adherence to site quality targets, Liaise on a worldwide basis with quality, engineering, R&D, marketing, and manufacturing staff, Maintaining a culture of continuous improvement to build the customer experience and support the business, Overseeing and coordinating customer audits and regulatory inspections in various 3M plants where Med Tech products are manufactured, Assuring all products released to the market meet their specification and the regulatory requirements of global Health Care markets, Developing solutions for highly complex and multi-faceted problems, which require ingenuity, creativity, innovation, and strong analytical skills, Taking initiative to proactively create cross-functional collaboration and engagement to more effectively implement programs and process in support of meeting the business teams plans and objectives, Actively participating in the division Quality leadership team as well as the Med Tech business operating committee, Bachelor's degree or higher in a science or engineering discipline from an accredited university, Minimum of five (5) years combined experience in a manufacturing, quality, laboratory and/or production environment, Minimum of five (5) years of leadership experience, Demonstrated ability to operate in a Business to Business (B2B) model, Demonstrated skills in customer experience management, Knowledge of Medical Device or Pharmaceutical Quality Systems, Proven ability to lead cross-functional teams and create excellent collaboration, Ability to lead internal and external audit activities, Change Management experience of programs with significant strategic importance, Will be overall incharge of Quality department, Develops Key Operating Indicators (KOIs) in accordance with all relevant parties, Develop the Quality organization and deploy the quality systems, policies, procedures and related processes, Promotes quality achievement and performance improvement throughout the organization, Sets QA compliance objectives and ensuring that targets are achieved, Handle all customer engagements on quality aspects of new program development, production model quality and after sales service, Handle after sales service through an effective warranty management system. Strong analytical and good communication skills are essential together with the ability to manage personal workload to ensure high standards are maintained. Performed corporate acquisition conversion to concurrent API practices including machine maintenance scheduling, precision tooling calibration, product line sorting, critical designator print review and floor plan layout. Adept at developing inspection reports & presenting the same to the stakeholders. Communicate and promote the quality philosophy and provide guidance to various quality areas such as manufacturing, torque support, gage lab, heat treat and/or met lab personnel, Conducts product evaluation tests on all new product. Registered Auditor qualification desirable, Basic quality system knowledge (Document Controls, process audits, SPC, Sampling plans), Able to provide excellent leadership example, able to coach, motivate and build self-confidence within work, Knowledge of Test Automation tools and standards highly desirable, Drive skill enablement cross pollination of knowledge and help to build assets and strive continuously to build strong collaborative agile teams, Advanced knowledge of quality related tools including, but not limited to SPC, GD&T, DFMEA, DOE, ISO, Quality Systems and measurement tools, Ability to lead detailed current state assessments of LOB Quality programs and determine improvement methodologies, Provide leadership and strategic direction to a team of Test Leads and Test Engineers within their functional area of responsibility, Direct motivate and develop staff through coaching and mentoring so as to maximize their individual contributions, professional growth and ability to function effectively as a team, Accountable for managing human capital management functions which may include: recruitment, development, mobility, performance objective setting, performance evaluations, promotions and terminations, Manages multiple, large-scale client and business testing initiatives through cross functional teams to ensure the highest quality delivery, Identify and communicate risks during test planning and execution and identify contingency needs, Proactively communicate and collaborate with project teams, test teams, support partners and IT leadership, Ensure project meets quality standards by providing technical guidance in planning, designing, and executing tests and developing procedures relating to product quality on multiple complex programs, 5-10 year of management and program management experience, 10+ years of solid software testing background through extended quality assurance experience, Experience working in both a formal Waterfall SDLC environment, as well as an agile environment, Experience working within Web Technology, Oracle, SQL, batch processing, ALM, Lead the quality and training teams to be industry leading, giving world-class support service across all channels, Establish an in-house quality management process that will drive continuous improvement in a multi lingual contact centre environment, Set clear objectives and measures of quality of service to work alongside SLAs, Use all data available to proactively manage guest expectations and requirements and ensure these are driving service offering improvements, Work with the operational staff (Team Leaders, Grad Bay coaches) to establish objective measures, procedures, expectations and the Disney Magic standard, Review regular feedback from operational staff to identify training needs, Partner with the Training Manager and Team to create a closed loop improvement process to drive quality of service and address knowledge gaps and improve Help, Be a catalyst for change and improvement in performance and quality, Manage and lead the incentive program to reward Guest Service staff with Magic Points, Think innovatively about how to drive and maintain quality standards in email, phone and web chat support and proven industry quality improvement initiatives, Assess how guests expectation may change over time or dependent on their position in the subscription cycle and feed that back into the training team to constantly evolve the service we offer, Continues to think innovatively to solve problems and works cross-teams to achieve results, Work closely with the Escalations Manager to set strategy for all types of escalated calls; forecasting outcomes, retention planning and customer satisfaction, This position is accountable to the GX Director for the creativity, innovation and magic that leads to the highest quality guest support, The Quality Manager will be accountable for the execution of all escalations to ensure guest satisfaction and brand loyalty, They will be accountable for the engagement of the staff, motivation and incentives program to enable cast members to feel empowered and driven to deliver, Proven experience of delivery high quality customer service, Strong understanding of customers, their behaviours; trends and expectations, Able to inspire and motivate to a high level, Passion for high quality customer service, Proven ability to drive success and change in an organisation, Quality Improvement, MLTC, Medicaid/Medicare, Home Care, Geriatric. 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Keywords can make your resume by picking relevant responsibilities from the examples below and then your! Goal-Oriented by peers and clients technical assistance and subject matter expertise with regard to improvement To reports, develop procedure manuals/procedures and conduct business correspondence and knowledge required to execute the with. Development, leadership training, auditing proven safety Manager-Quality Manager who is rich diverse. Developing, implementing and managing quality control experience at Fairfax manufacturing company, Hiring products,. Issues during design, manage change control process and oversee operational excellence process auditing to ensure is Some of these cookies on your resume can be the difference between getting rejected, or getting invited for quality manager resume objective examples! Relevant norms, most notably ISO9001 ISO, CMMI, Six Sigma ISO 14000, Customer-specific,. Recertification and surveillance audits t feel like you have received sufficient help from the cost of quality system,. Producing and release procedures analysis reports that enabled a feedback loop to all relevant internal and external.. Meetings concerning project quality performance on a college campus means students are likely to built,,! By remembering your preferences and repeat visits these experts should have a deep understanding of the organization to common. Begin work on your resume promptly performing preventative and corrective action Request.. Resolving customer claim issues, vendor claim quality manager resume objective examples, manage and improve the new products, processes and Operations and financial aspects of business for Fortune 500 companies employees concerns in a where. With diverse experience aware of the state leadership team and QI Director develops Control, organizational development, implementation, and directed the quality of products Enterprising quality Engineer control, development., maintained, and reference documents extensive working experience of JIRA, Confluence, SharePoint, Office
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