Each FlixBus and MTRWestern do not consent to these boardings. Any additional costs incurred as well as delays caused by the Customer or his travel companions, in particular non-booked additional services, such as longer stays than agreed, longer breaks, or late departures, will be borne by the Customer. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel. but the seat is the issue. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. re 17: The governing law for the General Terms and Conditions of Carriage shall be the law of the province in which the passenger is located when the transaction takes place and the federal laws of Canada applicable therein. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases. MonFri, Sun 8:00 AM6:00 PM, Sat 8:00 AM5:00 PM. Buying FlixBus tickets from the driver is not, yet available. Closed on public holidays, Gothenburg 12.2.3 Any Mobility Aids and Guide Dogs that must be brought along by passengers are transported at no additional charge, provided that proof or corresponding certification of the disability has been provided (c.f. MonSun 08:00 AM9:00 PM, Warsaw 13.2.1 Hand luggage is carried free of charge, but is limited to one luggage item per passenger with a maximum size of 16 x 12 x 7 inches (42 x 30 x 18 cm)and a maximum weight of 25 lbs. Hydraulic lifts can accommodate a maximum weight including the passenger of 600 lbs. The performance of the transport service is at the sole organizational discretion of FlixBus. Passengers in Wheelchairs are asked to contact FlixBus at least seven days day prior to the day of travel, as not all buses in the FlixBus fleet are equipped to accommodate travellers in wheelchairs. Complaints and claims for refund must be made in text form. z o.o., clause 9.5 applies with the provision that passengers are only obliged to pay compensation for the soiling mentioned above in the amount of the actual costs of the damage caused. Passengers who do not provide sufficient proof that they meet the respective current requirements may be excluded from the journey. 7.1 Passengers are recommended to reach the departure point 15 minutes prior to commencing travel. 13.9Items forgotten or left behind in the bus are not covered by insurance and remain responsibility of the passenger. The Customer may cancel the trip at any time up to 14 (fourteen) days prior to the scheduled departure free of charge. Therefore, FlixBus and its carriers cannot guarantee for the accessibility for persons with disabilities or limited mobility. re 17: The provisions set out under clause 17 do not apply to Poland, but the following liability provisions (17.8.1 to 17.8.9) apply, in accordance with Polish civil law and the Polish Act on the Transport of Passengers: 17.8.1: Complaints resulting from the contract of carriage concluded with the carrier must be sent in writing to FlixBus using the form on the web portals of Flix or sent in writing by registered letter to the following address: FlixBus Polska sp. 16.4.1 Liability shall be excluded in cases where the loss of luggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intentional actsand gross negligence. No ticket is needed. 10.1 Each passenger desiring transportation across any international boundary shall be solely responsible for complying with all laws and regulations relating to documents and identity papers, visas, foreign currencies, customs and health. An exception to this is the transport of trekking backpacks. (362 kg). Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. In this case, an additional fee will be charged (cf. 1.5 If a journey is booked when on board a vehicle, an obligation to convey shall only exist in the event that sufficient seating is available for the entire journey. That's right, wealso traveling by rail now. Federal Law 259. re 12.5.3: In order to check the possibility of carrying a wheelchair or other Aids used by it, we strongly recommend that the passenger call customer service and specify the model of the wheelchair or other means not later than 24 hours before the start of the trip. 13.5.2 Strollers are conveyed free of charge. 8.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixBus a cleaning fee of at least $100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. 17.8.3: If the complaint concerns luggage, the exact damage and the circumstances in which it occurred must be explained. 14.7.1.4 Transporting bicycles is subject to an additional bicycle fee. Choose UPCOMING (trips). There shall be no general claim to the carriage of bicycles. The bicycles must be of standard size, have no mounted structures and may not exceed a weight of 20 kg e-bikes, pedelecs, tandems and tricycles may not be transported. 8.3 Smoking on board the bus is not permitted. 14.3.4 Fixtures, furnishings or furniture parts, electronic devices, surfboards and cardboard boxes shall generally be excluded from carriage. 13.4.1 The provisions 13.1 to 13.3 apply. As such, the passenger waives the right to sue the bus operator or FlixBus for any disease-related harm or injuries arising from the purchased travel. All you need to do is key in your travel information (travel date, arrival and departure cities, and the number of passengers) in the Omio search bar and hit "search." You will then see the results for available buses, prices, and departure times. However, Flix or FlixCompanies shall make every reasonable effort to inform passengers of alternative connections. Paris In the event that the Customer fails to make payment on time, FlixBus reserves the right to charge reminder fees. The advantages of booking through the app: - Your app is your. The vehicles are used for the carriage of passengers. 1.4 The booking confirmation (see clause 2.1) entitles the passenger to a journey between the start and destination indicated on the ticket. 2.3.3 It should be noted that the statutory provisions regarding cancellation rights in the case of distance contracts shall not apply as far as contracts of carriage concluded online by way of distance selling are concerned, and in the case of which the operator undertakes, upon the contracts conclusion, to perform the service at a specific time or within a stipulated time period. As a result, advance purchase (Internet, App or an agency) is recommended. These can be inspected on the cooperation partners websites. Book London to Paris Night Bus Tickets from 14.50 at Flixbus: Online Deal: 30 Nov 2022: Coach Travel Throughout Europe from just 11 at Flixbus: Online Deal: 30 Nov 2022: . 4.1 Passengers shall be obliged to pay an increased carriage charge in the event that they are found to be traveling on board a vehicle and have failed to book a seat on the journey in question, either in advance or upon boarding the vehicle. 7.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed. The Customer can accept this offer up to seven days after receipt. 8.1 As a general rule, the published scheduled services are direct connections. If you change your trip less than 30 days prior to departure, a cancellation fee is deducted from the voucher value. In this case, it is the responsibility of the Customer, who at the same time is also a consumer, to prove that he is not responsible for the damage or the damage to such an extent. Ticket Counter Operating Hours: 9:00am-6:30pm. long-term effects of natural catastrophes or permanent building sites) shall not entitle passengers to assert compensation claims as long as these amendments deviate only insignificantly from the originally agreed departure and arrival times, i.e. Children aged 0-1 3 of age are not allowed to travel alone. 10.3 Prior to each departure, passengers travelling to or from an international destination are required to produce, at the request of the driving and service personnel, an official document valid for border traffic, which contains at least the first name and surname and a photo, for identification purposes (identity card, passport, if necessary with visa) before each trip. The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable. 17.6 The amount of compensation for all other property damage, which is neither accidental damage to luggage nor damage to wheelchairs or other mobility aids or assistive devices, shall be limited to 800 unless the property damage is based upon intent or gross negligence. Kte-Strobel-Strae 4, 90402 Nuremberg By clicking the Book/Pay button, a binding order for the goods in the basket is placed. Dangerous substances and objects are not permitted during travel, in particular: explosive, flammable, radioactive, foul-smelling or corrosive substances. FlixBus is entitled to transfer all personal data relating to the debtors and required for this purpose to the external service provider. At FlixBus, we go the extra mile to make sure each of our passengers arrives at their destination safely. re 7.1, 13.2.1: In Russia, we recommend passengers to arrive at the bus station of departure 30 minutes before departure. Contact FlixBus Phone number: DE: +49 (0)30 300 137 300 Email: service@flixbus.com FlixBus Amenities 13.7.3 The carriage of bicycles is dependent upon the available capacity of maximum three (3) bicycles per bus. Danish soldiers under compulsory military service can travel for free by presenting the appropriate documentation and ID of such service. For the safety of smaller passengers, we have age-appropriate seating, so you and your child can feel secure while traveling. 9.2 Driving and dispatch personnel shall be authorised to exclude individuals from travel if they are obviously intoxicated or under the influence of drugs. BGB [Brgerliches Gesetzbuch (German Civil Code)], and to Sections 812 et seq. If passengers book individual routes and combine these to form a journey involving transfers, they shall bear the risk of missing a connection. The refund cannot exceed the originally paid trip price. 13.2.3 If a seat reservation is changed and it is not possible to allocate a seat in the reserved or superior category, the passenger may reclaim the seat reservation fee. This confirmation of acceptance may be issued with the automated e-mail confirmation or separately at a later stage. A passenger is entitled to carry two children under the age of twelve with separate seating at a 50% discount. All offers and the prices contained therein are as stated in the offer. 14.6.1 Pushchairs shall be transported as special luggage (max. 11.1 Our carriers maintain a policy of not excluding passengers from participation in, or denial of benefits of, transportation services offered by our carriers, to the extent required by applicable laws. A seat reservation must be made by e-mail: customerservice@flixbus.co.uk. FlixBus is not liable for any consequences if a passenger fails to obtain the necessary documents and identity papers. How much is the cancellation fee? Child ticket: Age 3-12. 15.5 Further claims arising from harm caused by the cancellation or delay shall be excluded. This way there's no confusion and you stop having to run interference between your app and the Flixbus Wifi. In the event that passengers have left items in the bus, they should fill in the lost and found form on the web portals of FlixBus. 17.7 The limitations and exclusions of liability shall not apply to a statutory mandatory liability without fault or if a no-fault warranty has been assumed in individual cases. The bus should be more than 20 minutes delayed and passengers should especially have planned to travel with exact this bus journey that has been delayed. A luggage fee is charged for this service. 13.2.2 Generally, only those individuals with a seat reservation are entitled to occupy a reserved seat. The transaction between the customer and the ticket outlet is then complete; the deduction of recorded . The corresponding advance booking deadlines can be found in the relevant schedule. Claims to a particular form of transport shall not be recognised. You can cancel your FlixBus US bus ticket up to 15 minutes before your trip's departure time. Opens FlixBus site in a new tab Get deal $4.99 ONLY Deal Bus Travel in the US Starting at Just $4.99 Opens FlixBus site in a new tab Get deal Enjoy your trip and spend less at FlixBus Get. Each passenger may transport a maximum of 50 lbs. In such a case, we cannot ensure that families and groups can sit together. This contrasts with the online mail order business. Kasprowicza street 145, 01-949 Warsaw FlixBus reserves the right to take further measures pertaining to further civil and/or criminal proceedings. 14.1.2.1 In individual cases within the context of existing capacities, another luggage item (additional luggage) with maximum dimensions of 80 x 50 x 30 cm and a maximum weight of 20 kg is permitted for a price. unpackaged or unprotected items which could injure passengers. 13.11On individual connections different luggage regulations may apply, which then will be pointed out in the booking process. Seat belts are standard on FlixBuses, and passengers are asked to wear their safety belts while onboard. 8.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixBus a cleaning fee of at least $100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. Bus Buster also helps you check other travelers reviews and book the best Bus for your next trip. 6.1 Passengers are recommended to reach the departure point 15 minutes prior to travel commencement. The contract for carriage shall not be deemed to have been concluded until FlixBus has accepted the order by issuing an acceptance confirmation. (20 kg) can be transported for a fee. Therefore, it may not be transferred to another person without a valid ticket. By commissioning FlixBus and using its website, your personal data will be processed according to the provisions of the applicable data protection laws. In individual cases, within the available capacities, another item of luggage (additional luggage) with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm)and maximum weight of 50 lbs. The liability limitations and liability exclusions stated do not apply in the event of liability that is mandatory by law and regardless of negligence or fault, or if a guarantee regardless of negligence or fault has been assumed in a specific individual case. z o.o. 3.1.2 the applicable carriage and fare provisions and other conditions of FlixTrain as well as the administrative regulations are met; 3.1.3 carriage by scheduled transport is possible; 3.1.4 carriage is not prevented by circumstances that are not the responsibility of FlixTrain and whose effects it cannot avert. Find more information on the FlixBus App. Carriage is on rear mounted bicycle racks or racks within the luggage compartment. Carriage is on bicycle carriers. Step 1: Open the Flixbus Application then go to "My tickets" in the menu bar. The contract conclusion may take place in different ways, corresponding to the options specified: The subject matter of the contract is the successful transport service as defined by the Customer with respect to departure and arrival location. 8.2 If a transfer is scheduled, FlixCompanies guarantee passengers continued carriage to their booked destination. FlixBus is not liable for delays in the arrival time. The minimum level of compensation in the event of damage to wheelchairs and other mobility equipment or assistive devices is equal to the replacement value or the cost of repair of the lost or damaged equipment. Therefore, FlixBus cannot make any guarantee on this. re 14.1: The free luggage allowance included in the fare is limited to one piece per passenger weighing up to 20 kg. Carriage of additional luggage is paid at the ticket office of the bus stop of departure. 12.4.2 The vehicle design means that carriage is currently only possible in the event that disabled individuals or those with limited mobility are able to commence travel independently and without external aid. If the instrument in question (including its case) is larger than the stipulated size of hand luggage, it must be conveyed in the luggage compartment. re 11: All passengers, including children, must wear seat belts while being driven or riding. In particular, due to the technical characteristics of the Internet, a permanent availability of the booking options on the Internet cannot be guaranteed. 14.6.2 Pushchairs are transported free of charge. To enable faster customs checks, travel luggage should be left unlocked when checked in. You will receive an email confirmation including all the details of your upcoming trip. 13.2.3 The hand luggage and its contents shall remain in the care of passengers for the duration of the journey and must be monitored appropriately. Luggage refers to suitcases and bags. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. The payment service provider is Adyen N.V. German Branch, Hackescher Markt 4, Gebude [Building] 44, 10178 Berlin (hereinafter: Adyen). The Customer will be given the opportunity to prove that the reverse entry incurred lower costs or no costs at all. Ticket booking via smartphone app. Valuable items, such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cell phones, cameras), contact lenses, artificial limbs, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. 16.1 If there is a cancellation or delay, FlixCompanies or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. up to a maximum of two hours. A total of 10% of the adult fare will be charged for the infants' ticket. Low Cost Bus Travel from 2.99 at Flixbus. Seats may be reassigned without regard to race, religion, skin color, nationality or gender. FlixBus and its carriers have no influence over the infrastructural condition of bus stops and bus stations visited, or their accessibility for persons with disabilities or limited mobility. 1.7 All references in these General Conditions of Carriage to dollar amounts, "dollars" or "$" are references to United States dollars (USD) except where Canadian Dollars (CAD) are explicitly stated. proof of COVID vaccination or other officially permitted certification, the passenger undertakes to comply with this. 12.4.1 The provisions 12.1 to 12.3 apply. In such a case and after coordination with FlixBus, the payment will be reversed by a refund of the amount concerned by bank transfer or by issuing a credit note. If two or more individual reservations are made for the same route and the same purpose of trip (instead of one complete reservation), FlixBus reserves the right to merge these individual reservations into a single reservation. unpackaged or unprotected items which could injure passengers. Rundestrae 12, 30161 Hanover Bercy (vending machine) The change of the contract of carriage during the journey requires prior notification of the driver and purchase of a new ticket. 11.2 Traveling with a wheelchair/mobility aids. After booking, please call (+65) 6338 6877 or email sales@ducktours.com.sg to reserve and secure a seat for your preferred DUCK tour session. FlixBus offers substitute transportation if a shuttle bus is unable to wait for a delayed connecting bus in exceptional cases. Assistance and guide dogs that must accompany disabled people will be transported at no additional charge, provided that proof or corresponding certification of the disability has been provided (in Germany, this is the disability identification card or a doctors attestation). Children under the age of three must travel in a child seat that can be attached with a three-point harness - this must be brought by you as Flixbus do not provide special seats for children. The overall design of the booked trip is impaired, in particular, if the change or deviation results in an additional organizational or financial burden for FlixBus. For claims arising from unlawful acts, the statutory limitation periods apply. Cookies help us deliver our services. The Customer is responsible for the loading and unloading of luggage items himself. Flix, FlixCompanies and their affiliates do not assume any responsibility for supervising a minor. Should passengers nonetheless choose to place valuable items in their normal luggage, no liability claims will be accepted. The hand luggage and its contents will remain in the care of passengers for the duration of the journey and must be monitored appropriately. cellphone number). (20 kg) of luggage free of charge. If any unauthorized access by third parties is observed, the bus driver should be informed. The seat reservation fee is refundable when a journey is cancelled or rebooked, unless the seat was allocated free of charge. 20. Bus drivers are authorized to exclude persons from travel if they are clearly intoxicated or under the influence of drugs. Claims for substitute transportation or hotel accommodation shall not exist in these cases. Non-collapsible strollers shall not be conveyed. With FlixBus, buying tickets is as easy as riding the bus or train. Furthermore, FlixBus and FlixTrain tickets can be booked at our FlixShops, conveniently located in railwaystations in multiple major cities, where you can book your trips directly on the spot. Driving and service personnel shall check that the information on the ticket is identical to the form of identification (identity card/passport) provided by the passenger. A ticket is generated for each person and each journey. During the journey, these must be secured with the seat belts located on the buses. Claims in such cases will not be accepted. 13.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. 16.3 Liability and level of compensation for damage to luggage shall be limited and excluded as follows: Passengers can either carry out the journey with other means of transportation or continue the journey with the delayed bus, in both cases passengers will be entitled to financial compensation. 10.2 Children under the age of 13 must be accompanied by an adult (17 years or older). re 1.1: In Russia, in some cases, FlixBus trademark is applied on vehicles even if the official carrier on the route is a bus partner company. 14.2 The rules specified in 11.2.3 as well as 11.2.4 apply for mobility assistance and guide dogs. Please select from the Train Operator below to find out what their rules are for buying a child ticket. Terminal 2 Arrival, Kennedystr., 51147 Cologne In the process, all efforts will be made to procure at least a temporary replacement of the same, which corresponds to the technical and functional features of the lost or damaged wheelchair or other mobility equipment. A passenger can also carry one pair of skis in a case and childrens sledges for free. FlixBus may reassign seats for operational or safety reasons, even after departure.
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