However, our plans also offer extra benefits not covered by Original Medicare, which may include routine dental, routine hearing, routine vision and prescription drug coverage. You do not lose your Medicare benefits when you join our plan. Our representatives can enroll you right over the phone. A: We want you to make an informed decision about your Medicare health plan. 3. Offered in partnership withPaySpan Health, you now have access to a secure, quick way to electronically settle claims. Copyright 2022 Wellcare Health Plans, Inc. By continuing to use our site, you agree to our Privacy Policy and Terms of Use. That means it provides care through a network of providers. If your WellCare ID card is damaged, lost or stolen, contact usright away and we will send you a new card. To allow space for the enlarged font, we will remove information found on the current ID cards that can be easily obtained through our secure Provider self-service portal . ByPhone We are here for you! You can also use theContact Us formfor additional help. The member number and the Rx Information will be the same. Thats why we created a glossarylocated in your state's Medicare Basics page. 2. A: Yes. Please ensure you include your member ID on the check or money order. If you are working with a licensed sales representative, he or she will have a copy of the formulary and can help you look up the medications you take. The new layout will utilize a larger font, making it easier for our members to read. *Note: Certain items will require that you enter a date range under Service Date. Medicare Advantage Open Enrollment Period (MA OEP) For support, brokers can contact our Agent Support Call Center, submit an Agent Support Ticket via the Agent Connect Portal, or reach out to dedicated local support. A: You have the right to emergency care, when needed, anywhere in the United States and without pre-approval from us. Call the toll-free Customer Care number on your prescription label for fully automated refill service. You could qualify for a Special Enrollment Period during any month when certain events happen in your life. Enroll over the phone. By continuing to use our site, you agree to our Privacy Policy and Terms of Use. Here are the steps to check aclaim status: A: To check claim status, log into the secure provider portal. Each year, WellCare decides whether to continue a plan for another year. 1. Enter your member ID and email address if you would like a confirmation email. The secure portal is for participating Wellcare providers that are contracted through Medicaid or Medicare lines of business. If you want to joinour Medicaid provider network, please be sure to visit yourstate-specific Medicaid websiteto submit a request. Contact Usto find out more. Wellcare uses cookies. Have your WellCare ID card handy to register. Call Customer Service (1-888-550-5252) to get more information and set up these deductions. If your plan is discontinued, Wellcare must notify you in writing at least 60 days before your coverage ends. Referrals are generally required to see specialists. A: The Extra Help subsidy helps people who have limited income and resources to pay Medicare prescription drug program costs. Download, print and complete our enrollment form. You can also find the formulary online at Wellcare.com/PDP, or request a copy by calling the number on the back of your ID card. Special Enrollment Periods (SEP) Welcome to Wellcare! However, you will receive a full credit. However, WellCare plans do pay for additional benefits not covered by Original Medicare. Deduction from your Monthly Social Security or Railroad Retirement Board Check Please note that, as a member of our plan, your use/participation in a limited number of services, such as clinical research studies and hospice services, will be paid for directly by Medicare. Enroll at Medicare.gov. Simply fill in the ovals for the refills you want to order. The Medicare Initial Coverage Election Period is based on the month of your 65th birthday. A: A Medicare Advantage HMO plan is offered by a private company that contracts with Medicare to provide you with all your Medicare Part A (hospital) and Part B (medical) benefits. You can enroll as early as three months before your birthday month or as late as three months after your birthday month. You can also find the formulary online at, Find out if you qualify for Extra Help. Make sure to sign up for your Wellcare Member Account and download your Wellcare+ App, available now in the App Store and Google Play. Online. A: Yes. Call Customer Service (1-888-550-5252) to get more information and set up these deductions. A: You can get service authorizations from you primary care provider (PCP) or from specialists you're referred to. As a new member, we want to help you to get the most from your plan. Wellcare uses cookies. 5. 3. If you receive a service that is not covered by our plan, you are responsible for the cost of that service. A: There are three ways to refill: Review our helpful Medicare frequently asked questions and answers. A: Visit ourCareers page to see current openings. Care is coordinated through the primary care physician (PCP), who may refer people to specialists as needed. Are you ready to start your journey with us? 1. Wellcare Health Plans, Inc. MAPD: 01/08/2022. Pay with Cash By continuing to use our site, you agree to our Privacy Policy and Terms of Use. A: There are five easy ways to enroll. 1. (TTY users dial 711)Our nurses will give you answers to your medical questions and help you decide whether or not to see your doctor or go to the emergency room. Our local offices have Account Executives, Sales Assistants, and Marketing Outreach Specialists available to offer you real-time support! Explore member resources and get information about whats available to you with your Medicare Advantage plan. Medicare beneficiaries may also enroll in Wellcare through the CMS Medicare Online Enrollment Center located at Medicare.gov. Return your completed and signed form to us by fax or mail using the contact information on the form. Call 1-888-550-5252 and select the billing option. A: If your doctor or health care provider would like more information about Wellcare, ask him or her to contact us. A: Of course. Register online to receive refill reminders and other important updates. Reasons you could qualify include: You have changed your permanent residence, You have recently moved to a new service area, You qualify for Extra Help with Medicare prescription drug costs, You moved to an institution like a skilled nursing facility or long-term care hospital. Copyright 2022 Wellcare Health Plans, Inc. You can find additional helpful information in your quick-reference guide. A: A networkis a group ofdoctors and other health care professionals, medical groups, hospitals and other health care facilities that have an agreement with us todeliver covered services to members in our plan. Send the form to CVS Caremark along with your payment. PO Box 75510 1. Nurses are available 24 hours a day, 7 days a week. Make your check or money order payable to Wellcare and send to: An email address in not required. Enter your member ID and email address if you would like a confirmation email. You will also be able to join a Medicare Prescription Drug Plan. near you, call 1-800-877-8021 or go to www.checkfreepay.com. If you are not sure whether a service is covered, you have the right tocall usand ask for an advance decision. Our Customer Service representatives are ready to answer questions. Find out if you qualify for Extra Help. Reasons you could qualify include: A: Please check out our Plan Comparison tool. Wellcare Health Plans, Inc., complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. You will receive an order form with every mail service order. Chicago, IL 60675-5510 When you see a network provider, you usually pay only your share of the cost for their services. Make sure to sign up for your Wellcare Member Account and download your Wellcare+ App, available now in the App Store and Google Play . Wellcare is now part of Centene creating a premier healthcare enterprise focused on government-sponsored healthcare programs. You may have a co-payment due at that time. Activate your Member Account today! The letter will explain your other options for Medicare coverage in your area. Enroll by mail or fax. This number can be found on your WellCare ID card. Check or Money Order Copyright 2022 Wellcare Health Plans, Inc. Enroll in a Medicare Part D or Medicare Advantage plan from Original Medicare, Enroll from one Medicare Part D or Medicare Advantage plan to another, Enroll in original Medicare from a Medicare Advantage Plan, Medicare Advantage Open Enrollment Period (MA OEP), If youre in a Medicare Advantage Plan (with or without drug coverage), you can switch to another Medicare Advantage Plan (with or without drug coverage). 3. Depending on your income and resources, you may qualify for Extra Help. The Medicare Advantage Open Enrollment Period starts January 1 and ends on March 31. A: To search for your medications in our online formulary: A: A formulary lists the drugs your plan covers. To find a CheckFreePay location. If you are working with a licensed sales representative, he or she will have a copy of the formulary and can help you look up the medications you take. Affected PDP members have been made aware of delays through several channels: Explore member resources and get information about what's available to you with your Medicare Advantage plan. Have your benefit ID number (BIN) ready. Set up Auto Pay or make a one-time payment through our secure online member portal. Call 1-888-550-5252 and select the billing option. A: A Medicare Advantage HMO POS also provides care through a network of providers. Search for the claim in a variety of ways including: WCN Number, Claim Number, Member ID, Provider ID, Member Name and DOB, Medicare ID, Medicaid ID or DCN. Enroll online. A: Please complete ourBecome aProvider formor Contact Usfor more information on how to join our network. Ordering refills at CVS Caremark.com is convenient, fast and easy! A: Once you are enrolled, you cannot be disqualified for any medical condition. You could qualify for a Special Enrollment Period during any month when certain events happen in your life. The secure portal is for participating Wellcare providers that are contracted through Medicaid or Medicare lines of business. They will be able to walk you through different plans and help you select the one that is best for you. A: An HMO or HMO POS plan is not required to pay for services that are not medically necessary under Medicare. Becoming a member of our plan does not make you ineligible to receive these services. Reductions may take several months to be issued. Allow up to 10 days from the day you submit your order for delivery of your medicine. An email address in not required. As a new member, we want to help you to get the most from your plan. Notice of Non-Discrimination. Use your member ID or payment coupon to pay with cash at CheckFreePay locations. English Spanish. Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week; TTY users may call 1-877-486-2048. Use the Find a Provider Tool to find a provider located near you. A: One of the perks of being a Wellcare member is our 24-hour Nurse Advice Line at 1-800-581-9952. Or apply online at, and standard pharmacies for your PDP plan, please go to our. Find additional Wellcare contacts on theBroker Support Resources! All Medicare Advantage plans commit to their members for a full year. 4. Use your member ID or payment coupon to pay with cash at CheckFreePay locations. Some of WellCare's Plans help by reducing your Medicare Part B premium. Welcome to Wellcare! 6. Select the Search button and the claim results will display below. We are here to guide you on what to expect in the next few months. Members can continue to use their existing ID cards until the new one is received, or they can visit Wellcare's secure portal to obtain a digital copy. A: Wellcare is here for you! A: One of the perks of being a Wellcare member is our 24-hour Nurse Advice Line at 1-800-581-9952. However, it includes a point of service (POS) feature, which allows members to receive health care services outside of the network with authorization from the plan, although use of providers within the network is encouraged. Video: A Mission To Serve - Wellcare Health Plans. Annual Enrollment Period (AEP) A: There are many ways you can make your premium payment with us. Access your member resources! When you join a Wellcare plan, you must continue to pay your Medicare Part B premium unless it's paid for you by Medicaid or another third party. Depending on how you pay your Medicare Part B premium, your reduction may be credited to your Social Security check or credited on your Medicare Part B premium statement. A: Our plans are required to cover all services and procedures that are covered by Original Medicare. 2. Online Guest Pay (TTY users dial 711 ) Our nurses will give you answers to your medical questions and help you decide whether or not to see your doctor or go to the emergency room. lists the drugs your plan covers. You can drop your Medicare Advantage Plan and return to Original Medicare. Wellcare Health Plans, Inc.is pleased to offer providers electronic funds transfer (EFT) and electronic remittance advice (ERA) servicesat no charge. It is a health maintenance organization, or HMO. Choose the one that works best for you. By Mail. Keep WellCare Member ID Medicare card in a safe place in case you need it later. You can also find the number on the back of your Member ID card. Once you log into the secure provider portal, navigate to the Claims landing page. However, if you move out of our service area or commit fraud, Wellcare reserves the right to disenroll you. A: To learn more about our combined product offering, whats new and market-specific benefits, please visit Centene First Look. Wellcare Health Plans, Inc., complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. A: Brokers interested in partnering with Wellcaremay contact Broker Support Call Center at866-822-1339for further details. The providers in our network generally bill us directly for care they give you. A: Initial Coverage Election Period Contact a licensed Medicare Sales Broker. We have answers right at your fingertips! These costs are things like premiums, deductibles and co-payments/co-insurance. If you meet certain eligibility requirements for both Medicare and Medicaid, your Part B premium may be covered in full. PDP: 01/10/2022. 1-877-236-7162, during the hours of 8 am and 2 am EST. 5. We welcome Brokers who share our commitment to compliance and member satisfaction. If you need a refill for a prescription not listed on the form, write the prescription number in the space provided. Make your check or money order payable to Wellcare and send to: Please ensure you include your member ID on the check or money order. Nurses are available 24 hours a day, 7 days a week. However, as long as you are a member of our plan you must useyour WellCare Member ID Medicare card to get covered medical services (with the exception of clinical research studies and hospice services). Using this no-cost service, providers can settle claims electronically, without making an investment in expensive EDI software. The Medicare Annual Enrollment Period is from October 15 to December 7, during this time you can: Changes made to coverage during this time would take effect January 1 of the new plan year. The reduction is set up by Medicare and administered through the Social Security Administration (SSA). To find a CheckFreePay location A: To see preferredand standard pharmacies for your PDP plan, please go to our Find a Provider tool. Click the link below and select your State to view the different methods for contacting us! A: Yes. The effective date for the Medicare Advantage Open Enrollment Period election is the first day of the month after we receive the enrollment request. Access information on the go, make premium payments, view your ID card, and more! Even if a Medicare Advantage Plan is discontinued at the end of a benefit year, you will not lose Medicare coverage. Overnight or second-day delivery is available for an additional charge. However, there are limits on when and how often you can change your Medicare Advantage plan. Wellcare uses cookies. . brokers can contact our Agent Support Call Center, submit an Agent Support Ticket via the Agent Connect Portal, or reach out to dedicated local support. 2. You want to switch to a plan with a 5-star overall quality rating. Search for providers by name or specialty. For our local support contacts, contact our. Just show your Wellcare Member ID card (instead of your Medicare card) at the doctor's office. A: Please check your Wellcare welcome letter. Call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week; TTY users may call 1-877-486-2048. View our plans and complete your application online. 3. Or apply online at Ssa.gov/Extrahelp, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778), or contact your state Medicaid Office. 4. A: Watch the videos and see why we are so passionate about serving our members and the communities in which they live! By Phone. WellCare will be changing our Medicare Member ID cards for the 2020 plan year. Our local offices have Account Executives, Sales Assistants, and Marketing Outreach Specialists available to offer you real-time support! A: Our plans work just like a traditional health insurance. 2. Regular delivery is at no cost to you. Brokers interested in partnering with Wellcare, may contact Broker Support Call Center at, learn more about our combined product offering, whats new and market-specific benefits, please visit. For our local support contacts, contact ourLeadership Points of Contact.
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