Ensure methodology and processes are clear for all Customer Service, Deal with customer issues that arise, customer satisfaction, high pricing, late deliveries, etc. Leadership positions require skills that cant always be explained in your own words, so its important to have other people speak to your talents as a leader. When writing a customer service supervisor resume, it's important to get good references. attendance, attitude, work performance) and develop corrective action plans, as needed, Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources, Counsels team members on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings, Demonstrated ability to do annual planning, Demonstrated ability to prioritize work for his/her team, Demonstrated ability to build effective relationships with peers, employees and Manager, Demonstrated ability to delegate effectively to employees, Demonstrates the ability to successfully develop direct reports, Demonstrates that he/she is accessible and available for direct reports, Demonstrates the company values, especially integrity, Shall answer customer feedback in various forms and address comments in a timely, professional manner, Complete required reports and documentation, Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, safe, friendly and efficient facilities, Comply with applicable Government and corporate regulations, policies and procedures, Recommend and develop process improvements, Effectively communicate and use technical manuals and references, Two years of airline related work experience in customer service functions preferred, Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces, Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods, Must be able to work in cramped or high places. Patience. Quote instrument and accessory prices, apprise customer of current offerings (special promotions, etc.) Adheres to appropriate guidelines in the maintenance of pricing and payment terms, 6) Forecast staffing needs, select and train personnel to assure high levels of customer service skills and conformance with international shipping requirements, 7) Document procedures and policies for training and departmental information guide. Maintained excellent customer relations, providing friendly courteous service and a pleasant customer service experience. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Utilize continuous improvement tools such as value stream mapping to eliminate waste and improve efficiencies, Assure compliance to SOX and Corporate policies, Drive continuous improvement activities relating to customer service. Prepared daily operating reports to include anumber of passengers, trips, and ticket sales. Proven abilities to communicate effectively with both internal and external customers while keeping a strong sense of organizational and prioritization expertise. How do you highlight team experience on a customer service supervisor resume question? Manage customer complaints process, build relationship with customers and provide inputs to the Demand Planning Process, College degree or 5 years equivalent experience, Relationship building skills (with our internal and external clients), Strong knowledge of Microsoft Office applications, Proactively resolve escalated customer issues, Perform additional functions that may be assigned at the discretion of management, Prior supervisory or leadership experience, Monitor, train, coach, and mentor each direct report weekly to ensure conformance to standards and continuously improve associate performance, Celebrate success, encourage improvement, motivate and maintain employee morale, Manage by Walking Around: Being accessible and available to their team and others in the department, to guide and support them in their role of serving customers via our traditional email and inbound call channels, with a primary focus on social customer care, Identify areas of opportunity with proposed solutions, Handle escalated customer contacts as appropriate with composure and professionalism, Communicate regularly and effectively to both direct reports and those support social customer care outside of regular business hours. The Society of Dermatology Physician Assistants (SDPA), founded in 1994, is a 501c6 non-profit professional organization composed of members who provide medical services with the collaboration of a board-certified dermatologist. Managed ateam of up to 30 remote customer service representatives. Our smart tools make building a polished resume faster, so you can concentrate on landing that dream job. Search and apply for the latest Customer service support manager jobs in Stafford Springs, CT. Evaluates employee performance and provides guidance and feedback to assigned staff. Part of great team leadership is great teamwork. Care Manager with promotions, transfers, merit increases and disciplinary action. Strengthen relationships with key internal staff across shipping, manufacturing, and quality assurance departments to optimize customer service processes and procedures. Use your experience section to detail the last 10-15 years of your employment history. Our client, a leader in their field, has partnered with Aplin to grow their team in Winnipeg to hire an Account Manager with exceptional Customer Service skills. Provide support to sales representatives throughout the sales organization, Maintain SOPs for various department functions and help train and implement throughout the organization. Summary : Customer Service Supervisor II with 18 years of experience seeking a challenging and enriching position within a company where my leadership and management skills can be utilized towards excelling as a long-term team member while nurturing growth and success in the employees. Then apply now! reserved. Completed research on complex problems and resolved issues in a timely manner. Use of office and specialized computer applications is required, Preferred Education:Technical Diploma, Associate's degree or two years college course work, Maintain daily, weekly and monthly target customer support metrics, Complete employee performance appraisals; ensure annual employee personal development plans are created, enacted and reviewed; approve and monitor employee performance goals in conjunction with department manager, Lead improvement initiatives for the department, Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance, Coordinate/partner with other groups to leverage staffing opportunities, Facilitate and resolve employee issues in conjunction with department manager, Interview and select staff for the department in conjunction with department manager, Manage the steps for successful on-boarding process of new employees, create training plans for new staff, Participate in services improvement initiatives, Bachelors degree in Business, Information Technology, Computer Science, or related field (or equivalent work experience in lieu of degree), 3 years supervisor/management experience in a customer service environment, Strong customer service skills and focus as well as problem solving skills, Demonstrated leadership and problem solving skills, Ability to work extended hours, be on an on call rotation and travel as needed (approximately 15%), 3 years supervisor/management experience in a bank or credit union back office environment, Solid knowledge of EFT/Card Services and card processing experience, Minimum 1 year prior supervisory/ management experience required, Previous management experience in a call center environment preferred, Strong interpersonal and negotiation skills, Excellent organizational skills and attention to detail required, Must be able to work in a fast-paced environment with daily work processing deadlines, Must be able to handle multiple tasks/projects simultaneously, Required Qualifications: 5 years experience in branch operations. Crafting a Customer Service Supervisor resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Proven ability to lead, mentor and motivate employees to provide Superior Customer Service while promoting the company culture and values. Specify system needs, recommend enhancements, and assist with implementation of changes to improve efficiency and productivity, Actively participates in continuous improvement by fully engaging in team meetings, following appropriate procedures and continuous process improvement, participating in problem solving activities and utilizing continuous improvement tools to support the work of the team, Effectively communicates objectives to the department, sets action plans and monitors results. Focus on reducing troubleshooting through continuous improvement, Recognize and identify system faults and enhancement needs, working with IT department to resolve and improve, Conduct annual employee performance reviews, provide regular feedback and coaching; Implement corrective action when necessary, Ability to travel as business needs require; estimated travel currently anticipated for this position is approximately 10% for the purpose of customer visits, training field designers, sales meetings, etc, Consistently demonstrate MBCI's Six for Success: be trustworthy, commit to your team, listen to understand, serve your customer, prepare and plan, deliver the result, High School Diploma or GED equivalent is minimally required, Associates Degree in Business, Management, or a related field is highly preferred, Minimum 1 year of supervisory experience is preferred, preferably in a customer service environment, Supervise Customer Service and Traffic teams as they receive, audit, and process emails, faxes and EDI's from customers regarding new orders, revisions and appointment scheduling, Promote training on processes, technologies, customers, and Americold company information, Recognize operational bottlenecks, escalate issues and provide potential solutions, Monitor employee productivity & customer interaction to observe, measure, document, & provide feedback on employees demeanor, technical accuracy, adherence to policies & standards, Check departments work accuracy for errors. Coordinated with various departments to include the air traffic control tower, ramp, operations and TSA in order to ensure an on-time departure of aircraft. Coordinates with collections and manufacturing for inventory of make-to-order items, Coordinates transfer/return process to increase product usage efficiency, Coordinates finished goods shipments from production site to divisional customers. CMNs) in Brightree and is responsible to obtain customer approval/signature, Compares client requests against signed prescription and obtains updated prescription from customer if necessary, Generates sales orders in Brightree for wound care supplies and if necessary, ships wound care supplies to clients, Generates sales orders in Brightree for VAD equipment and accessories, Follows up on delivery information and updates Brightree as appropriate, Obtains authorizations from insurance companies as necessary, Handles returns from clients if necessary, Trains and/or gives direction to other individuals on Brightree software utilization, process and/or answers questions as necessary, Responsible to run reports (i.e. to the job. Accurate and quick data entry skills are required, 1-3 years experience in a supervisory role, Accomplishes leadership results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures, Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations, Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures, Provides quality service by enforcing quality and customer service standards, Supervise day to day tactical issues, minimize customer escalations and support front line agents on issue resolution, Handle the first line escalation of operational issues, Keep leadership and key customers aware of issues; and identify opportunities to improve efficiencies and customer experiences, Ensure employees are increasing fulfillment time for Branch Operations, Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, Minimum of 7 year(s) subject matter expertise within the secured transportation industry (CIT, Cash Vault, Coin), Minimum of 3 years of direct supervisory experience of 10 or more employees, Minimum of 5 years of experience in a call center environment, Minimum of 3 years of experience working directly with customers or sales, Proficient understanding of Workforce Analytics software and reporting, Experience with coaching and development and corrective actions, Working knowledge and demonstrated capability to navigate Microsoft Office products, Strong experience in championing change, motivating persuasively and getting results through working with others, Basic knowledge of process management principles, Practical understanding of training principles, Basic understanding of Customer Experience strategies and tactics, Undergraduate degree or equivalent business experience, Overall supervision of Customer Service personnel (including performance, evaluation, and employee files), Responsible for written Desk Procedures for Customer Service Department, Responsible for all customer-service related duties as outlined in Mytox BOS Procedures, Supervises confirmation/management of customer demand load before weekly MRP run, Oversees communication with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing, Ensures that all customer inventory system queries are addressed in a timely manner (DDL, SMART, SPIN), Ensures that all customer systems are updated with the latest Mytox contact information, Responsible for ensuring Mytox retains perfect customer ratings with respect to any Delivery categories, and Mytox communicates & resolves any rating issue concerns, Responsible for generation of month-end Mytox Customer Performance Ratings (Delivery), late / expedited shipment occurrences, and initiation of Corrective Actions as required related to the above QOS key operating measurement indicators, Ensures that Customer FG returnable shipping containers are returned to Mytox in a timely manner, Overall liaison between Customer Service Department & other Mytox Departments, Ensures on-call Customer Service support during non-normal business hours as required, Back up for all Customer Service positions, Maintains responsibility for departmental Continuous Improvement at all times, both in general and specifically related to individual duties, Minimum 5 years supervisory experience in an automotive Tier-1 environment, Excellent English communication skills (both written and verbal), Computer literacy in business applications, Familiarity with Tier 1 (Ford, GM, DCX minimum) and Tier 2 shipping procedures, Knowledge of Ford DDL, Daimler-Chrysler SMART/SPIN systems & related procedures, Develop customer relationships and sustain best in-class customer satisfaction, Knowledge of customs tariff, classification, certificate of origin, and C-TPAT, Experience gained working inside Magna or dealing with Magna divisions, Knowledge of QS-9000, ISO-14001 and TS-16949 requirements, Manage day to day activities within the EatonCare Service Center team of Order Entry Specialists and Account Coordinators, Develop effective relationship with EatonCare USA support teams, Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth, Attract, hire, develop, and retain top quality Order Entry Specialists and Account Coordinators, who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers, Communicate with the customers as necessary, Lead process improvement efforts within the EatonCare Service Center team, Drive and identify positive customer service behaviors, Serve on appropriate teams and projects to enhance organizational performance, Supervises approximately 20+ employees with varying tenure and skill, Hires, manages and develops new employees and proactively monitors individual and team performance by providing frequent, ongoing feedback and coaching, Implements strategies to improve operational performance including call management, call back rate, transfer rate, quality / WAPMO and United Experience Survey, Leads regular team meetings to communicate changes, relevant operational performance information and / or to build employee engagement, Utilizes Our United Culture concepts and tools and delivers on the commitments outlined in Our Leadership Profile 1.0 and Our Best Decisions 1.0, Demonstrates a positive leadership shadow by shaping positive behaviors in areas of influence, building integrity, influencing our values and creating a healthy, high performance environment, Monitors employee and team performance by reviewing operational metrics and listening to and observing call management techniques, Delivers and documents one-on-one coaching, Works with HRdirect on disciplinary actions or terminations and seeks manager approval on all terminations, Tracks and manages attendance and punctuality in a timely and accurate manner, Prepares and delivers thorough and meaningful performance discussions and documents with data and fact -based examples to reduce ambiguity of ongoing expectations, Creates purposeful and actionable development plans, reviews with employees and monitors to support their performance improvement expectations and development, Engages in regular, meaningful and candid development and career discussions with direct reports, Guides employees to leverage available training and development resources, Analyzes and understands Vital Signs survey results and communicates results to team members, Works to establish action plan to address opportunity areas and improve results, Supports overall organization in employee engagement programs and communications, Holds regular interactions in person or virtually with direct reports, Regularly leverages various communication channels, including one-on-ones and new hire class leadership interactions to foster two-way communication, Inspires employees to see the link between their position and personal performance to organizational strategy, company performance and the UHC brand, 5+ years of customer service experience in a call setting environment analyzing and solving customer problems, 1+ years of experience as a supervisor in a professional work environment, 1+ years of basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications, Experience with Microsoft Word (creating, editing, saving documents), Microsoft Excel (creating, formatting, formulating spreadsheets), Microsoft PowerPoint (creating, saving, editing presentations), and Microsoft Outlook (management of inbox and use of calendar, creating rules), Flexibility to work any shift between 6:00 am and 10:00 pm Monday through Friday with weekends and holidays as needed, Experience as a SME, Trainer, OJT, or CRG Analyst in UnitedHealthcare Community and State, Ability to work collaboratively in a team environment, Coordinates work activities to achieve the volume expected to meet operational requirements, Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies, Supervising, planning, and managing functions concerned to the department, Managing and directing the daily activities of Client Services agents, Acting as an information source and answering agent questions, assigning tasks, following up and giving instructions as needed, Providing advice, coaching and guidance to team members on Client Services practices and procedures, Assuming responsibility as the point of escalation for complex customer and associate issues, Carrying out performance measurement and evaluation of all agents to improve the efficiency, Preparing and directing schedules, monitoring attendance of agents, scheduling breaks and shifts as necessary, Collaborating with peers to ensure successful department performance and department cohesiveness, Interviewing and providing feedback in hiring decisions, Acting as liaison with other bank departments with regard to operational and day-to-day issues, Communicating with other departments to keep current of issues that may affect the department, Direct supervision of customer service associates, develop each associate's skills, Daily analysis of report data relative to business needs, and make timely decisions to meet customer deadlines, Determine root cause of field issues, and implement corrective actions to prevent recurring customer claims, Lead projects related to product launches, system enhancements, etc, Back-up to other supervisors in Builder channel, Develop action plans for improving existing processes, Workload management through daily monitoring of orders and phone calls, Build and maintain relationships with sales team, manufacturing, logistics, customer master and customers, Secure information on new accounts, analyze and share with direct reports, Ensure team executes customer specific procedures, and maintains specifications, Ensure timely, accurate payments to Service Agents for services performed (Installation, Countertop, Other 3rd party items), Understand the impact of decisions by focusing on the entire process from bid to payment collection, Resolution of issues regarding warehousing, delivery, product, plant/manufacturing, Oversee management of 3rd party services. , Dicks Sporting Goods, Robert Half Industr world-class customer service professional with extensive background in a manner. 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