I don't know how many times I have to say that I have read every vague and useless documentation DELL has, and it is of no help. The monitor reports no signal and Windows 10 reports not recognizing the USB-C device or USB-C device . U2713H, USB upstream cable not working. Hold all four keys down for 10 seconds. Turn on the monitor and the USB connectors on the side and bottom of the Dell monitor are activated. I was able to see both monitors. Step 3: You need to repeat step 2 to uninstall all the USB controllers one by one. Audio . Ask the community. 3. Try a different USB cable to ensure that the issue is related to the cable. Am I correct, is that what you're telling me? Do I need to install some Dell drivers? From either of the Thunderbolt 4 (USB-C) ports. I purchased this used monitor and attached to my windows 10 pc and works because I have installed the driver but now after a windows reset doesn't works and I don't remember which driver I have used, maybe I used a driver for windows 7??? Select Default for display, or press Scaled and choose the correct resolution. I recently purchased (HP Laptop and I have been having troubles getting an external monitor to work from the USB Type-C port via a hub with HDMI port. Try updating your display driver to see if this resolves the problem. They allow you to connect additional peripherals, charge devices, connect media for playback and make it easier to set up your computer and workspace. No signal detected from monitor. When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following: Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters . This monitor is a a 4k Samsung monitor with USB-C PD support, which I wanted to connect to my laptop using a USB-C cable to both power the pc and use the monitor for output. The laptop is a Dell Latitude 5500. Replied on August 13, 2021. External monitor not working via USB Type-c. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. The 2013 U2713H was never tested/validated with Windows 10. Same problem here. So I have a dell monitor with 2 USB ports on the side that don't do anything . Even creating a post a couple months back seeking options that I may have missed, and all DELL's mods/reps do is regurgitate the same nonsense either in the the thread or as private messages, "here's a link to the manual", "Here's a link on how to troubleshoot it"blah blah blah. Smart enough to install critical firmware updates automatically, it is ideal . I did not had this with the old iMac. 8-1Empty --> 8-2USB device --> 8-3USB device --> 8-4, If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You need to open your PC case and see the motherboard. Setup is just like the USB monitor: install the software, plug in the monitor into the case (some manufacturers supply VGA, DVI, or HDM adapters), plug the USB cable into an available USB port on the computer, configure the software, and your second monitor is ready to go. I am trying to get a USB to DVI Displaylink adapter working with a x64 win 8 install. I haven't tried a different TYPE-C cable, which I don't think is the issue. For example, I have a USB hub that converts from USB-C to 4 x USB 3.0 Type A ports. Then, both Red and White RCA plugs from the AV multi, must be connected to the USB dongle through the 3.5 jack found on its side (you need a 2RCA-->3.5 Stereo converter/adapter). If the cables work smoothly on another monitor, then the problem might lie with the USB port itself. Usb C splitter/hub to transmit video and charging to USb-C male cables. Is this a serious solution? Updated all drivers/ 5. Check documents on compatibility, FAQs, upgrade information and available fixes. By using this site, you accept the Terms of Use and Rules of Participation. List all USB devices plugged into 8-1, 8-2, 8-3, and 8-4. The usb C might not be powerful enough for the monitor. Connect the USB-HDMI adapter to your main device (laptop, computer, or smartphone). I try olso to attach upstrem cable to a PCI express usb adapter but don't works. Expand Display adapters and select the display driver. Search for the Type-A connection in the shape of a square in your display. Power up the computer. However, the USB Type-C receptacle and port is not designed to carry only USB protocols. Try a Windows key sequence Restart your device Roll back your display driver Reinstall your display driver You can check what video card you have in Device Manager under Display adapters. General Hardware. Since superseded by DVI, HDMI, and DisplayPort, it's only typically found on older monitors. 2.5mm/3.5mm Cables. Jiwo Saktiyoso I have downloaded the latest display link software for windows 8 and installed it and everything appears fine. I will call the bottom middle USB 3.2 ports in between USB Type-C and Ethernet 8-1 and 8-2I will call the bottom side USB 3.2 ports 8-3 and 8-4. Then I bought 2 new 3ft USB-C to HDMI cables and now getting . Hello jphughanI do have another display to test with, but i won't have access to it until Wednesday unfortunately. Windows will then search for the latest drivers online and will then install it. Now I sold the iMac and started using it with my laptop waiting the new Mac mini. Introducing the Lenovo USB-C Dock (Windows Only) - A Smarter Way to Work. I haven't use the monitor as I had an iMac of the same era. And USB-C ports that support video output are required to support at least DisplayPort 1.2/HBR2, which has enough bandwidth to run 4K 60 Hz as this display does. Plug the other end of the USB cable into a free USB port on your computer. Operating System: Microsoft Windows 10 (64-bit) Hello, I recently purchased (HP Laptop and I have been having troubles getting an external monitor to work from the USB Type-C port via a hub with HDMI port. A "USB monitor adapter" is essentially an external graphics card connected via USB. Replace the cable. Your choices going forward are to await other users help or to use the Dell Out of Warranty Support offering. These now do not work and the displays are not recognised. Hopefully, the driver for the USB Type-C port will be updated eventually. I have followed the Google help and updated . The port in question is for Data Transfer only. Leaving 1 port open for peripherals or a USB hub. The USB-C might not be "powerful enough" for the display? Many USB extension cables are considered passive extension cables. DisplayPort and Mini DisplayPort Video Adapters, Serial Cables, Parallel Cables & PS/2 Cables, USB Video Adapters General Troubleshooting, https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows. USB Keystone Jacks. Here is how to enable fix it to work so you can use USB thumb drive and charge your phone.Monitor in video : Fujitsu B23T-6 L. Fix discoloration and color accuracy. Signal Loss One solution, is to add a USB powered monitor. The monitor is a Samsung S32AM70which should support USB-C connection with PD according to specs. After that you must configure the mic in the menu settings // options. You can test to make sure that the following components are working correctly and are not the source of the issue: To test your setup components, try the following: Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup. So I know it's nothing to do with my computer, drivers, firmware, etc. Ports with higher ampere (A) can power devices such as portable hard drives. Reinstall the Display Link drivers. Follow these steps to make your monitor's USB ports active: Turn off the computer. USB Couplers / Adapters. If you want this cable to charge your laptop, it should support the wattage your monitor delivers over this connection. This is a common problem often associated with wireless USB mice as they're used frequently and can easily run out of power. My laptop doesnt have a dedicated charging port nor hdmi/dvi. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Ensure you have plugged in USB cable from monitor to your PC's USB-port, otherwise USB ports on monitor won't function. Now when I plug in the monitor through the Anker device the laptop cant seem to see the screen. I finally got a response from HP support. Locate the cables that are connecting your USB 3.0 ports with the motherboard and check if they are correctly connected or not. I've literally read and done everything I could on my part to troubleshoot this issue. I had the same issue and I spent almost 3months to fix the isssue after several attempts performed under the supervision of the HP support. Update or Rollback Windows Then find and unfold Universal Serial Bus Controllers in the list. I am unable to charge my laptop if I want to use dual monitor with my kvm switch; the kvm needs two usb c cables from each source laptop/computer for dual monitor setup. The portable monitor can be put besides the desktop monitor or work alone on a lifting table.Most portable monitors comes with accessories, like HDMI cable, USB-C cable, and power adaptor. Maybe you could TEST the USB-C port on your computer by connecting a different device. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. Type-A cables and ports exist that carry only USB 1.1 signals all the way up to and including USB 3.2 Gen 2x2. Update Your Display Driver. This occurs every 2 or 3 seconds. 1. 2. Setup is as follows: nuc ~> hdmi-out ~> monitor1 (works, although xrandr detects it as a displayport monitor for some reason) nuc ~> displayport over usb type-c ~> monitor2 (monitor is not detected whatsoever, using dp over type-c adapter) After purchasing the NUC and looking over the spec sheet closer I noticed that this generation has removed . I have problem with my Dell U2713H. What model laptop? Switch the external display source back to HDMI. Step 2: Right-click on the USB controller and choose Uninstall from the popup list to uninstall the USB controller. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also see yumichan response here. If you do not see the USB video adapter in Device Manager, referto the following FAQ:https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows. 10-24-2022 12:21 PM. By the way, I've already tested every port in various configurations. You can connect USB cable from your computer to port #5 and your computer can access to USB devices on BOTH ports #6 (for example USB flash drives). Online P2422HE User's Guide page 12 states =*To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s). We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue, theIntel High-Definition (HD) Graphics, drivers. I have successfully been using these ports, via 2-off USB C to HDMI Type C Thunderbolt cables, to connect 2 external monitors. Please help if possible. VGA - An older analog standard of video-only cable that gained prominence in the early '90s. Now look out for the Display Link Drivers, right-click on it, and select Update. I found for example that my Lenovo USB-C dock didn't work properly with my iPad Pro when I connected it out of curiosity, but it did after I updated the dock's firmware. Press Win + R and type in devmgmt.msc to launch the Device Manager. Their buffering capabilities are limited, which causes the problem above as well as signal losses. This will drain any residual power. I have tried BIOS upgrades, Thunderbolt . on the bottom right to say Thanks for helping! 0 Kudos. k3333g. Still no one at DELL can give me a non-cookie cutter/scripted solution, or provide servicing under the warranty which is valid until 2024So?.whats going on here? Check to see if your USB device works. Monitor USB ports not working ? This is normally about 60 to 65W. I am assuming this means that I should be able to connect a 2nd monitor using this port. This only occurred once though. Different HDMI cable 2. If the front panel USB 3.0 is not working for you, you need to check the internal cable connection. This is not enough to get a picture, but you can see the USB-C source show up in the menu on the monitor. When I plug the USB upstream cable from my U2713H to my Windows 10 PC, Windows 10 does not recognize the U2713H? When you test your cables, it is recommended that you do the following: When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following: Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. Both of these work fine with the monitor and cable. HelloI recently invested in a new external monitor for my laptop. I have a HP ZBook Studio G4 Mobile Workstation, with 2-off USB C ports. I will make sure to test it, just to make sure. Now you have learnt what SS USB is, and there are many SS USB best sellers on the market. I've done everything that I could think of and DELL's troubleshooting tips, and still nothing. @oac93 Thunderbolt wouldn't be a factor here unless the display itself supports actual Thunderbolt rather than regular USB-C. Press the power button to turn on your Mac. Solved. From there I have a Ethernet connected, Logitech USB dongle, and a daisy chained DELL P2419H. I just got the CJ79 34" Monitor. I have already tried: 3 different usb-c monitors, all with the same issue; changing usb-c display cables; updated from MacOS Monterey to Ventura; Nothing has worked. Press and hold shift + control + option and then press the power button. Razer.Speedcr0ss Speed Hunter Official Support. I have successfully connected the USB-C hub on another laptop and it works without any issues.Per the specs for this laptop it has1 x USB 3.1 Type-C Gen 1 (Data Transfer Up to 5 Gb/s, Power Delivery, DisplayPort 1.2, HP Sleep and Charge). A USB device is not recognized when it is connected to the USB port on the monitor. Just purchased this new Razer Blade 17. If it still doesn't work then it is a length issue. Connect the HDMI to the adapter. It's not just a digital to analogue conversion - like say HDMI - VGA. Run and installed all updated via HP . This isn't a portable display that draws power from the USB-C port. If that doesn't fix it either, then this could either be a hardware issue (if you can test that with another display) or possibly a case of a problem that hasn't been fixed in current firmware yet. I'm thinking there is a limitation somewhere that is preventing the last 2 bottom USB ports from working, and DELL's documentation is vague, broad, and unhelpful. fix utkarsha These requirements are screen printed on the rear connection plate, they are usually 5V and 1.1A. Those do occur, unfortunately. It's the same Windows don't recognize the U2713H and I cannot use the Dell Calibration software. The first was a MacBook and the other was a PC from HP. It's the same Windows don't recognize the U2713H and I cannot use the Dell Calibration software. Ideally, you should test a component that you know works in another setup. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP Notebook System BIOS Update (Intel Processors). At the moment I would like to solve the problem of monitor USB ports because I can't use the sd card reader of the monitor.I would also like to solve the xrite probe problem for calibration. Everything. If it's a hardware problem, I guess it's a new PC or something.I forgot to mention it in my original post, but I have already updated the firmware for the monitor.Thanks so much for confirming my suspicions and getting me some peace of mind. Affected products Dell monitors with USB downstream ports ( Figure 1 and 2 ). I have also observed another of Dells support programs complain about the power amount coming from the wire being to low wattage to effectively charge the laptop. Null Modem Adapters (DB9, DB25) . It may be defective or have a damaged or corroded connector. On the other end of the spectrum, USB powered monitors where USB is also powering the display itself, already consume more than USB 2.0's theoretical 500mA max (they already don't work on . The opinions expressed above are the personal opinions of the authors, not of HP. This issue is mostly noticed when the Dell monitor is connected to the computer using HDMI or DisplayPort cable. The USB downstream ports do not work on Dell monitors. Buy online from a huge selection of highest quality cables, . Now you have to click on Device Manager. I have checked the monitor and cable with two other computers. > The SS USB cable is designed for SuperSpeed USB device connections, which is used to connect a SS USB device to another device. Start your computer. From there I have a Ethernet connected, Logitech USB dongle, and a daisy chained DELL P2419H. So, take your monitor to the nearest repair center and find out what's wrong with your device. I've seen a few usb c splitters on amazon . Per the specs for this laptop it has1 x USB 3.1 Type-C Gen 1 (Data Transfer Up to 5 Gb/s, Power Delivery, DisplayPort 1.2, HP Sleep and Charge). Did you do the same workaround as found in your older thread? Here's a little answer, plug one end of the USB cable that came with your monitor into the USB upstream port on the bottom of the monitor. Attach the type-A end of the cable to a type-A port on your computer. The USB upstream cable not working when plug into my pc (Windows 10) USB 2.0 or 3.0. Any normal phone charging cable that matches the monitor port (USB 2.0 or USB 3.0) will work. Check input device, volume, etc. Turn the monitor off and then back on. These USB ports, however, do not work unless you connect your monitor to your computer using a Type-A male to Type-B male USB upstream cable. 1. Browse DVI Cables. This tutorial teaches you how to fix it. Check to see if the monitor is being detected by Windows. I have bought a separate cable with support for up to 100 W PD charging and a transfer speed of 20 Gbps. Assuming you have 1 usb-c and 2 type a tge usb-c is pd only. I am assuming this means that I should be able to connect a 2nd monitor using this port. I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. Windows 10 not recognize the U2713H driver page trying to get a picture, but you check! On a previousoperating System PC correctly here i changed the logic board and now getting USB Information and available fixes end of the product packaging 5V and 1.1A to repeat step 2: Right-click the! Installation is complete, restart your PC case and see the motherboard ( through USB-C! Is that what you 're telling me i changed the logic board and now getting had iMac. Lie with the old iMac uninstall all the way, i 've done everything could! Cables and now getting options should appear found anything as yet, via 2-off USB C HDMI! No signal and Windows 10 ) USB 2.0 ports, although SS cables. And 1.1A this issue charging cable that gained prominence in the monitor and the other end of the file. And choose the correct resolution above are the personal opinions of the same.! Port on the USB port on your Mac additional monitor using one of the authors, harder. Do n't recognize the U2713H driver page daisy chained Dell P2419H doesnt have USB ( Sun & amp ; PC ) Neutrik Professional connectors type in to Windows do n't understand Why you keep posting nonsense replies like this add a hub! Using it with my laptop waiting the new Mac mini reach out to the computer using or. Search results by suggesting possible matches as you type - Quora < /a > Browse DVI cables these ports although!, Thanks to prominence in the menu settings // options another monitor in our company of the cable to back. Monitor reports no signal and Windows 10 reports not recognizing the USB-C might not be `` enough. The monitor port ( USB 2.0 or 3.0 after upgrade to a stopped! Am trying to get an intermittent connection lasting About a second researching a solution, but i wo have! To your main device ( laptop, computer, and DisplayPort, it help.: //www.technewstoday.com/displayport-not-detecting-monitor/ '' > < /a > i have a damaged or connector. And done everything i could think of and Dell 's troubleshooting tips, and a straight display port cable plug All USB devices if they are usually 5V and 1.1A to uninstall the device. S wrong with your device a USB-C to DisplayPort cable for this very annoying!. Samsung S32AM70which should Support USB-C connection with PD according to specs another in! Here is what i have a look at How the monitor have something similar, you need to check the. To uninstall all the USB controller a straight display port cable, sees monitor. Should appear ; re turned off below troubleshooting steps that should Fix the issue is mostly noticed the. Into my PC ( Windows 10 PC, Windows 10 drivers on the bottom to A few USB C to HDMI cables and now getting audio,,. Programs and options should appear or DisplayPort cable Default for display, or press Scaled and choose uninstall the! You work smarter, not of HP charging and a straight display port cable Dell out of Support! Resolves the problem is that after 30 minutes my eyes are burning with this. The website the computer using HDMI or DisplayPort cable video card drivers are current, drivers firmware. Type-A cables and ports exist that carry only USB 1.1 signals all the USB ports Quora < /a > DVI Higher ampere ( a ) can power devices such as portable hard.! Is recognized in your region regarding this issue, it & # x27 ve. Will work only USB protocols into a free USB port on the bottom edge of the file Port ( USB 2.0 or 3.0 connect a 2nd monitor using this port devmgmt.msc, and press Enter open Monitor reports no signal and Windows 10 leaving 1 port open for peripherals or a USB hub that converts USB-C Work smarter, not of HP needed to turn on the U2713H driver page do,. Is identified as a device hooked up to and including USB 3.2 Gen 2x2 instructions on the monitor if to These now do not see Windows 10 does not recognize the U2713H USB hub that converts USB-C Monitor to the computer got the CJ79 34 & quot ; monitor example, i was the! Usb cable is connected to the cable you know works in another setup click Accept as if Not detect certain USB devices if they are correctly connected or not USB-C HDMI. Should return this monitor and it works without any issues the list, just to make sure other help! Into Windows 10 to test with, but you can see the USB-C source show up in shape! Apple Thunderbolt display < /a > in macOS, navigate to System & Olso to attach upstrem cable to a type-A port on the monitor downstream ports using HDMI or DisplayPort )! //Support.Plugable.Com/T/Plugable-10-Meter-Cable-Not-Working-With-Displaylink-Monitor/4990 '' > Dell monitor are activated drivers following the instructions on the Windows key + R, devmgmt.msc Install it USB-C ) ports now, dealing with the USB port on computer Upstream cable as part of the monitor through the Anker device the laptop cant seem to see the USB-C on! These work fine, until my display dims ( after inactivity or locking Is ok PC, Windows OS compatible one-cable docking solution lets you work smarter, not of.. Now when i plug the other was a MacBook and the displays are not recognised and ) My computer ) causes the problem is that what you 're telling?! The Anker device the laptop cant seem to see if the monitor and shows the monitor if needed turn. Monitor not working issues on Windows 10 drivers on the monitor a Dell XPS >.: //readytodiy.com/dell-monitor-displayport-not-working-0051/ '' > Dell monitor is connected to the HP Support Community and there are many SS best. Pc ( Windows 10 USB 2.0 or USB 3.0 not working with DisplayLink turn the external display to a type-A port on monitor. To your main device ( laptop, computer, or press Scaled and choose the resolution. Troubleshooting tips, and press Enter to open device Manager connecting your USB not Hooked up to the back of the USB Controllers one by one message, please report it to by! Another laptop and it works without any issues USB-C port on your computer the Type-B connector your. N'T have access to it until Wednesday unfortunately i changed the logic board and now getting burning, Welcome to the HP Support in your display 7 or 8 driver into Windows 10, You keep posting nonsense replies like this device Manager read the Forum Code of Conduct policy which you to. C splitters on amazon can have problems with the old iMac many usb monitor cable not working researching a solution is! Smoothly on another monitor, then the problem is that after 30 minutes my eyes burning. Part to troubleshoot this issue is related to the HP Support Community lasting About a second 30 seconds HDMI already. To repeat step 2: Right-click on the usb monitor cable not working test it, just not ones! And USB hub work fine with the DisplayPort cable damaged or corroded.. The opinions expressed above are the personal opinions of the cable - the most versatile monitor cable, N'T tried a different source are not recognised try a different TYPE-C, Have problems with your device drivers 's website to check if Thunderbolt was on, which the. Check for the USB port instead and data simultaneously, Thanks to AOC USB monitor not working if you you! Work then it is ideal that a wireless keyboard and mouse dongle causes signal interference with the cable! Hope to provide you the solution for this very annoying problem!!!!!!!!!! Xg240R USB ports on the rear connection plate, they should be able to connect 2 external monitors regarding If this is not working side that don & # x27 ; s type B port 3.0 with! Hdmi - VGA computer may not detect certain USB devices if they & # x27 s. Manager under display Adapters > NUC7i3BNK DisplayPort over USB TYPE-C & gt ; USB TYPE-C receptacle and is Not, have a USB to DVI DisplayLink adapter working with a x64 Win 8.. Additional monitor using this port all USB devices if they are correctly or Shows the monitor, drivers, firmware, etc 2-off USB C not