Thank you in advance for taking a look at the list of responsibilities and qualifications. Being prepared will show to the recruiter that you have done your research and know that a life at sea is not a vacation. include: Desired experience for For example, you get an annual increase of salary of $100 USD. Guest service representatives are hospitality specialists who typically work at hotels. Carnival Cruise Line. Responsibilities for guest services associate, Qualifications for guest services associate. Previous customer service experience is an asset. What are the Job Requirements of a Cruise Ship Receptionist (Front Desk Attendant)? Receptionists, also called Front Desk Attendants, Guest Services Host or International Hosts, are vital to every successful cruise. Processing guest payments. Guest Services Associate on a Cruise Ship Job Description A guest services officer job description from Royal Caribbean shows that some of the primary responsibilities of this. Post this job for free Guest Relations Officer responsibilities include: Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Job brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. If exceeded, you will need to provide justifications.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-leader-1','ezslot_9',131,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-1-0'); Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. Giving examples of past positions with aspects that can be relevant to a receptionist job, experiences of how you have remained calm under pressure, and how you have helped customers in other customer service roles will go a long way in helping you get the job. Set-up all conference rooms for new / continuing meetings They will also come to you with room upgrade requests, lost luggage claims, issues with their key cards not working ( a common issue onboard). Salary increases as you go higher in position. A cruise ship receptionist needs to have a great smile, patience and be very flexible because in this position, it is likely that you will hear many hard to believe and sometimes crazy things from guests. Join us at sea and receive unique benefits and the opportunities for growth you need to live out your dreams. Instead, use their behavior as an example of how not to behave and be grateful you are nothing like them. - Instantly download in PDF format or share a custom link. Experience and Skills Required: Prior experience in the Customer Services Department of a cruise ship or a luxury hotel; Proficient with Microsoft Office. Front desk services include registering guest credit cards, processing account payments, and exchanging currencies. This department includes hosts and hostesses, cruise directors and staff, disc jockeys, performers, swimming instructors, and shore excursion staff. Job Description: This position is responsible for all print media such as daily ship newsletter, menus and shore excursion pamphlets. Working in the Guest Relations Department will allow you to dine or have lunch in the specialty restaurants of the ship at a company discounted cost. Job Description: Provide religious services for guests. In Focus: Activities Staff We look forward to reviewing your resume. Suggested article: New Hire? Please review the list of responsibilities and qualifications. Having worked in the cruise industry for over 7 years as Concierge and Shore excursions staff (Rivages du Monde, Viking River Cruises, Royal Caribbean International), Ive gained priceless, inside knowledge about the ports of call and have become a shore excursions expert. Expect to work close to 10 hours, sometimes more, if theres an unusual issue. Your job is to be the point of information regarding everything and anything going on in the cruise ship. The salary for a guest services associate can vary widely depending on your job history as well as what cruise line you apply to. Working on a Cruise Ship: How to Apply for a Cruise Ship Job? Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters. If you feel as though you can handle the daily responsibilities and expectations that you will need to meet, then its time to start working on your resume. So, lets see the different positions within Guest Services, from highest to lowest: These are the positions in charge of some specific tasks onboard a cruise ship: The contract length for each of the Guest Relation position is about 5.5 months.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'adventourbegins_com-large-leaderboard-2','ezslot_4',130,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-leaderboard-2-0'); The main tasks for both positions are to deliver exceptional service to the guests by successfully handling guest requirements, but also deal with complaints from guests and make sure they are resolved first contact (Yeah, thats part of the job, part of who we are excellent problem solvers!). Salary increases as you go higher in position. The duties and responsibilities of a cruise ship captain are outlined below. Experience and Skills Required: Previous experience as a storeroom supervisor is preferred. Experience and Skills Required: Applicants should have a minimum of two years management experience in a luxury hotel or cruise line environment. Other Job Titles: Guest Services Supervisor (Carnival Cruise Lines), Front Desk Supervisor (Princess Cruises), Front Desk Manager (Royal Caribbean). Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. In my every day life, i deal with guest, and i really like it, it would be a great experience for me to form part of the team. Cruise America, Inc. 2.8 Mesa, AZ 85210 $16.50 an hour Full-time 8 hour shift + 1 Senior Technology Strategist II, Customer Success The consent submitted will only be used for data processing originating from this website. - Select from thousands of pre-written bullet points. You should be able to keep your mind straight and focused to be able to help the guests accordingly. You need to know all the features and attractions, and most important excursions, in each and every port of call. In the end, the recruiter wants to make sure you have what it takes to do the job and handle the ship life that comes with it. Be prepared to answer questions about ship life and know what to expect. Since you will be also handling money, you must make sure that you can easily perform quick calculations and that you have good computer skills that will allow you to find information quickly for guests on the companys system. International hosts perform almost the same tasks as a receptionist, but they have additional tasks involved with their target language and are often the point of contact for specific groups onboard. Liked what you saw? We look forward to reviewing your resume. My official title is Senior Guest Services Officer, but well get to that shortly. To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction. (adsbygoogle = window.adsbygoogle || []).push({}); The Crew Hangout is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. You will also be given a huge amount of papers containing all sorts of questions about ship customer service and customer interactions that you need to finish within 2 months. They will flock to the guest services desk with any questions you can imagine. There are some companies that will pay entry-level receptionists less, with their starting average around $1000 a month. Suggested article: 11 Things You Would Never Expect to Be Part of Your Cruise Ship Job. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'adventourbegins_com-large-mobile-banner-2','ezslot_10',134,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-2-0'); Although it can be hard, demanding, and challenging sometimes, working in the Guest Services Department is an amazing and lifetime experience. I have over 10 years of experience in the field and have worked in Mauritius, Switzerland, and Dubai before joining the cruise industry in January 2017. You have to keep in mind that that working on a cruise ship comes with awesome perks, so make sure you take that into consideration. 6 months-1 year minimum experience working at a hotel as front desk/receptionist, Excellent English Skills, Additional languages a plus, Microsoft Office experience preferred (Excel, Word). Job Description: Sells and books tours for guests; Assists with the printing of tour tickets and distributing to passengers. Instantly Access Millions of Professionals. This Boutiques Storekeeper manages the inventory of the storerooms. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-medrectangle-4','ezslot_3',127,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-medrectangle-4-0'); As I mentioned, I work as a Guest Services Officer (GSO) for the Royal Caribbean cruise line. Generally speaking, receptionists can expect to make between $1200 and $1800 a month. Since every day is different, it can be hard to prepare for exactly what the day will bring when working on as a receptionist on a cruise ship. If you work an overnight shift, you will have the chance to visit the ports of call after your shift ends. For example, besides your regular daily duties, you can be asked to make an inventory of the assets in the front office and back office, refill medical supplies at the front desk, take care of complimentary wine inventories, maintain office supplies, collateral and sanitize supplies (the company is very strict on the proper and regular sanitization of the ship), and other. While the job can be demanding, it is also very rewarding. You are essentially the go-to person for everything shore excursion related. Thank you in advance for taking a look at the list of responsibilities and qualifications. Believe me, if you had worked in hotels before, working as a Guest relations officer on a ship will be a piece of cake because there are no check-ins, no check-outs, no running the night (those who worked the night shift will understand). You can read more in our cookie notice more information I agree. Check out: 10 Things to Know before Applying for a Cruise Ship Job. Experience and Skills Required: Candidate must speak and write fluently in English, Spanish, Italian, German, and French. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. The estimated total pay for a Guest Service Associate at Norwegian Cruise Line is $2,641 per month. almost slept with it a few times. This job is physical and requires lots of heavy lifting and moving of boxes. Although the job can be stressful at times, your attitude and how you deal with each situation is what will make a difference in the end. Dedicated to service and safety, being part of our Shipboard team means turning guest experiences into lifelong memories and working with incredible crew members and officers from around the world. Guest Services Coordinator Job Description, Guest Services Representative Job Description, Guest Services Supervisor Job Description, Office Services Associate Job Description, Operates cash register, counting and remitting cash receipts, Sets up and closes down operation on designated days, Provides direction to staff in absence of supervisor, Coordinate staff scheduling with site management, Assisting customers with wine tasting and purchases, Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups, Providing exceptional and professional customer service, Use a computer-operated point-of-sale system and perform opening and closing duties, Providing dinner service in both formal and informal settings, Wine knowledge an asset but not necessary as training is provided, Years of customer service/retail experience preferred, A minimun of two years of call center and/or scheduling experience is preferred, Prior knowledge of outpatient pharmacy and/or hospital operations is preferred, Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy programs is preferred, Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup), Provide outstanding guest service in person or on the phone when answering questions and delivering information, Utilize a creative approach to resolve guests needs based on established techniques, policies and procedures, Ensure proper cash handling and gift card procedures are followed, Remain compliant with SOPs including uniform/grooming standards, Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC), Perform other duties or projects as assigned or requested, Greet and register clients, provide prompt and courteous service, and close out badges, ensuring clients have an exceptional stay, Provide information and assistance to all visitors and clients, Respond to client/visitors inquires and requests and resolve issues in a timely friendly and efficient manner, Training and/or certification in pharmacy or medical billing is preferred, Strong positive attitude towards customers and business, Able to stand, bend, and lift up to 55 lbs, Cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboardsupport, data entry, caf stocking and maintenance, Ttrainable into high level tax processing production, Ability to achieve positive client relations and maximize client satisfaction, Ability to follow all company security procedures, Compliance with company apparel requirement at all times and maintain and clean work space, Assist with various administrative duties as assigned by the Security Director, Greeting visitors, answering phones, and directing calls appropriately, Previous corporate environment experience preferred, Sort and Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned, Perform various Guest Services activities (meet & greet, inventory replenish, conference room set-up, job ticket creation, inserting, delivery, pickup), Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP, Clean and maintain all floor all equipment and facilities on floor support operations, Respond promptly and acknowledge all client needs, however busy and whatever time of day, Approve, decline and swap conference room requests in a timely manner, Ability to navigate databases and multiple screens to handle client/visitor requests, Computer skills and knowledge with basic keyboard familiarity preferred, Database and information maintenance support, Directly oversee and manage performance of a team of multi level full-time Guest Services Ambassadors, Grades 2 - 4, Serve as a consistent resource and Subject Matter Expert (SME) to the Guest Services team in all functional areas, with the ability to step in to support guest and check in processes if needed, Oversee (at least) one supplemental Guest Services Ambassadors Team Committee while leading from behind and driving impactful results, Plan and supervise cross-functional training of team members, Collaborate with peer two Associate Managers to ensure consistency and alignment across buildings to ensure we function and win as a ONE team, Complete quarterly Internal Communication reviews to ensure strong communication across stakeholders groups, Must present a clean, well groomed, professional appearance at all times, Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs, Must be able to accommodate all customer areas in various locations of the hospital, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift up to 25 pounds ocassionally, Experience supporting cloud based systems & A/V equipment a plus, A special affinity for working with customers and a minimum of one year work experience in customer service, Contribute new ideas to engage and empower the team, Collaborate strategically with other Associate Managers on the team about compensation, merit increases, and promotions, Ability to drive solutions with many moving parts, while collaborating with Real Estate and Workplace services partners and stakeholders, ie/ Technology, Project Management, and Employees, Ensure timely completion of necessary administrative duties, Performs weekly operational walkthroughs of building, Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure planning and execution of building needs are met, To ensure timely workflow to execute agreed upon SLAs, Oversee scheduling for assigned building to ensure seamless guest experience, Assist Manager of Guest Experience with special projects as needed, Responsible for monthly reporting to leadership in order to accurately anticipate future business decisions, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift 20~50 pounds occasionally and/ or 10 to 25 frequently and/ or up to 20 pounds constantly, Prior hotel, customer relations, or customer service experience preferred, Ability to deliver service in a courteous, respectful, and efficient manner preferred, Experience with typical office equipment (e.g., keyboard, printer, multi-line telephone with and without headset, copy machine), and wheelchairs preferred, Minimum of 1 year Meeting or Audio/Visual experience required, Superior keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred). Average Salary: $1,000 to $2,000 per month, Other Job Titles: Inventory Manager (Royal Caribbean, Celebrity Cruises), Hotel Storekeeper (Princess Cruises). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Job Description: Responsible for hand delivering the internal mail around the ship. Guest services associate A flustered receptionist is not going to do nearly as well as one who is calm and relaxed. Make sure that you have a good connection, your microphone and camera are working properly, you have a good, quiet place to interview, preferably with a white background. The salary of a cruise ship hotel manager can vary depending on the size of the cruise line and the specific position that they hold. We appreciate you taking the time to review the list of qualifications and to apply for the position. Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided. The International Host also serves as a translator for public announcements and for communications between the Documentation Officer and customs and immigration officials. Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk clerk job description. For those who enjoy healthy workouts, you can use the guest gym at the recommended hours but the ships also have a crew gym where you will have access anytime. On this day, all the guests come onboard, after checking-in at the terminal. JOB DESCRIPTION: Conducting sales with cruise guests. As the receptionist, or front desk attendant, you will have to handle day-to-day interactions with the guests regarding a variety of things.
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